Job Description

Help AG is looking for a dynamic and innovative Security Engineer with hands on experience in administering and maintaining Fortinet and Infoblox solutions. The ideal candidate will be responsible for managing firewall, authentication, PAM, and DDI infrastructure across both IT and OT environments, ensuring robust and secure network operations.

Responsibilities

Administer and maintain Fortinet firewalls, FortiManager, and FortiAnalyzer for IT and OT networks. Administer and maintain IP address management and DNS/DHCP services using Infoblox DDI. Implement and manage AAA solutions with a preference for FortiAuthenticator. Deploy and support privileged access management using FortiPAM. Troubleshoot and resolve complex network and security issues and incidents. Work on LLD HLD and project documents Continuous communication with the customer on tickets, health check, projects, and other technical work. Based on the business requirement, security consultant will be required to work as resident engineer at customer site. Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets. Follow-up on any escalations meeting SLA. The primary targets are customer-satisfaction, professionalism, accuracy, and an outstanding high quality in the work/duties. Keep ticket-system up to date to meet SLA requirement. Interaction and communication with vendor support organizations and engineers. This position requires candidate to travel to multiple locations for installing Fortinet technology solutions.

Qualifications and Skills

More than 5+ years of working experience on Fortinet Technologies. Experience of working in an enterprise environment handling technical support, projects. Bachelor's degree in information security or IT-related matter or equivalent experience. Proficiency in Fortinet products: FortiAnalyzer, FortiADC, FortiAuthenticator, FortiPAM. Strong knowledge of network protocols, routing, switching, and load balancing. Experience with Infoblox DDI Working knowledge of PKI and CLM platforms, preferably DigiCert ONE. Strong analytical and troubleshooting skills. Security certifications (e.g., Infoblox, Fortinet NSE 4/5/6, CCNP, or equivalent) are a plus. Understanding of information security concepts and related technologies. Strong background and experience in TCP/IP networking of large-scale organizations. Flexible work approach, based on the job requirements. Being able to identify new work areas and to set new goals for themselves. Excellent communication and training skills. Outstanding customer handling, friendly and goal-oriented. Being able to understand complex business processes and activities.

Benefits

Health insurance with one of the leading global providers for medical insurance. Career progression and growth through challenging projects and work. Employee engagement and wellness campaigns activities throughout the year. Excellent learning and development opportunities. Annual flights tickets. Inclusive and diverse working environment. Flexible/Hybrid working environment. Open door policy.

About Us

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses across the Middle East with strategic consultancy combined with tailored information security solutions and services that address their diverse requirements, enabling them to evolve securely with a competitive edge.


Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.


Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.


With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.