Job Description

Position Title: L2 Engineer/SME - Firewall Security

Department: IT/Security Operations

Location: Dubai/ Abu Dhabi

Job Summary

The

L2 Engineer - Firewall Security

is responsible for providing advanced technical support, management, and optimization of firewall security solutions. This role involves handling escalated issues from Level 1 (L1) support, ensuring the stability and security of network infrastructure, and collaborating with cross-functional teams to implement and maintain firewall configurations and policies.

Key Responsibilities

Technical Support and Troubleshooting

Provide Level 2 (L2) support for firewall security solutions, including hardware and software firewalls (e.g., Palo Alto, Fortinet, Check Point, Cisco ASA). Troubleshoot escalated issues related to firewall configurations, connectivity, and security policies. Perform root cause analysis (RCA) for recurring issues and document solutions. Resolve complex network security issues, including traffic filtering, intrusion prevention, and VPN connectivity.

Firewall Configuration and Management

Configure and manage firewall rules, policies, and security settings to ensure optimal protection. Implement and optimize security features, including intrusion prevention systems (IPS), web filtering, and application control. Monitor firewall performance and traffic patterns using security management tools. Maintain firmware updates and patches for firewall devices.

Incident and Problem Management

Respond to and resolve security incidents within defined SLAs. Escalate unresolved issues to Level 3 (L3) support or vendor teams when necessary. Document incidents, resolutions, and lessons learned in the knowledge base.

Compliance and Security

Ensure firewall configurations adhere to organizational security policies and industry standards. Conduct regular audits to ensure compliance with regulatory requirements (e.g., GDPR, ISO 27001). Implement and maintain VPNs, SSL/TLS encryption, and other security protocols.

Performance Monitoring and Reporting

Use firewall monitoring tools (e.g., Panorama, FortiManager, Cisco FMC) to track firewall health and performance. Generate regular reports on firewall utilization, threat detection, and issue trends. Provide recommendations for security optimization based on analytics.

Collaboration and Communication

Work closely with L1 support teams to ensure smooth escalation processes. Collaborate with cross-functional teams for network upgrades, migrations, and deployments. Communicate effectively with stakeholders regarding security incidents, resolutions, and firewall status.

Qualifications

Education

Bachelor's degree in computer science, Information Technology, Cybersecurity, or a related field. Security certifications (e.g., Palo Alto PCNSA/PCNSE, Fortinet NSE4/NSE5, Check Point CCSA/CCSE) are highly preferred.

Experience

5+ years of experience in network security Hands-on experience with firewall solutions from vendors such as Palo Alto, Fortinet, Check Point, or Cisco. Proven expertise in troubleshooting and resolving firewall-related issues.

Technical Skills

Strong knowledge of firewall technologies, including rule creation, traffic filtering, and VPN configuration. Proficiency in network protocols (e.g., TCP/IP, DNS, DHCP, BGP, OSPF). Experience with intrusion prevention systems (IPS), web filtering, and application control. Familiarity with security monitoring tools (e.g., Panorama, FortiAnalyzer, Cisco FMC). Knowledge of ITSM platforms (e.g., ServiceNow) for incident and problem management.

Soft Skills

Excellent problem-solving and analytical skills. Strong communication skills, both verbal and written. * Ability to work collaboratively in a team environment.