Job Description

Job Category: Business Integration & Optimization
Degree Level: Bachelor's Degree
:
Join us at Miral Experiences!
Miral Experiences is a region's leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World(TM) Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB(TM) Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB(TM) Abu Dhabi, as well as cultural treasures like Qasr Al Watan.
We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.
Job Overview:
We are seeking a proactive and experienced Security Assistant Manager to ensure smooth and efficient operations within our Leisure Facility, in alignment with the Company's Core Processes. This role is pivotal in ensuring a safe, secure, and exceptional guest experience, from the facility opening to closing.
The Security Team Leader will supervise a team of security colleagues, maintain high presentation standards, oversee daily operations, and respond effectively to incidents, including potentially stressful or critical situations.
Key Responsibilities:

• Manage and lead a team of security colleagues, including attendance, grooming, coaching, appraisals, and personal development.
• Prepare duty schedules and ensure operational readiness while respecting colleagues' time-off needs.
• Plan and deliver on-the-job and off-the-job training to develop skills and maintain service standards.
• Motivate and recognize team members through incentives and reward programs.
• Ensure departmental policies, procedures, and performance standards are followed and updated as necessary.
• Monitor service delivery, guest satisfaction, and operational performance; propose improvements when needed.
• Track and manage financial targets, inventory, and stock within the security department.
• Participate in daily operations, setting a positive example for the team.
• Organize evacuation drills, monitor security systems, and report irregularities.
• Liaise with authorities (Police, Civil Defense, etc.) to maintain strong relationships and compliance.
• Handle guest complaints promptly and ensure security standards are upheld.
• Conduct recruitment, training, coaching, and performance management for security colleagues.
• Maintain safety, health, and environmental compliance within the Leisure Facility.
• Ensure proper opening and closing procedures of the facility and secure premises after hours.
• Prepare and forward daily security reports to management.

Qualifications & Experience:
Education:

• Essential: Higher Secondary or equivalent
• Desirable: Bachelor's Degree

Experience:

• Essential: 2 years in a supervisory role within the hospitality/leisure industry
• Desirable: 3 years in a security supervisory role in hospitality/leisure

Skills:

• Essential:

• Strong customer service and problem-solving skills
• Leadership and team management abilities
• Time management and ability to handle complexity
• Fluent in English (read, write, speak)
• MS Office proficiency
• Incident investigation and reporting
• Desirable:

• Crisis management and surveillance skills
• Budget tracking and risk assessment
• Training & development
• Firefighting
• Arabic communication skills (is a must).

Shape the Future with Us
At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.
From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.
We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.
About Us: Miral Experiences

Skills Required