Job Description

Three (3) to five (5) years of experience in SAP CRM

• Functional SAP experience is required

• Knowledge of ERP applications or object oriented analysis and design

• Knowledge of the basic CRM architecture

• Experience configuring in the CRM module

• Experience in requirements development and system design

Desired Experience and Knowledge:

• Knowledgeable in the functional and/or business process areas of the Child Support Program

• Experience with CAMS

• Experience with HP ALM

4.1 Knowledge, Skills and Abilities for the single position includes but is not limited to: The applicants must have sufficient knowledge, understanding and experience with SAP products to provide functional/technical assistance in support of CAMS Operations and Maintenance. Other knowledge, skills and abilities desired include:

• Ability to configure in the Enterprise Central Component (ECC) and Business Intelligence (BI) modules

• Ability to perform analysis by researching within the SAP applications and ABAP code

• Consulting skills with an ability to analyze the Department's business requirements, needs, objectives, and map them to best practices as embodied in SAP CRM and SAP ECC

• Ability to translate business requirements into specific process improvements along with any/all measurable benefits

• Ability to conduct gap analysis and strategic blueprint development

• Ability to analyze business problems from both a qualitative and quantitative perspective

• Ability to troubleshoot problems within the application and do root cause analysis to implement fixes

• Ability to analyze software application performance and to provide recommendation for improvement

• Ability to review SAP software upgrades and related documentation and provide impact analysis for the implemented processes

• Ability to support implementation of OSS notes

• Ability to provide ad-hoc requests for data

• Knowledge of data resource management principles and techniques including data administration, data modeling, entity-relationship modeling, data definition, and data dictionaries

• Knowledge of data oriented business rule administration

• Knowledge of methods of data collection and analysis

• Experience with SAP Middleware with regards of data flow from on SAP component to another

• Ability to understand and perform development testing on related tasks associated with data migration and cleansing

• Ability to identify and resolve data flow and content issues

• Ability to collect, evaluate and analyze data to develop alternative recommendations, solve problems, document work flow and other activities relating to improvement of operational and management practices

• Ability to organize data into logical formats

• Ability to generate briefing papers, issue papers, other management reports, and presentations (i.e., Power-Point), when required

• Knowledge, understanding, and experience with data integrity, data base construction, data management and data analysis and data cleansing principles and practices

• "Subject matter" knowledge of communications planning and execution

• Knowledge of Microsoft Word, Excel, Access, PowerPoint

• Ability to conduct fact finding research

• Ability to assist CAMS technical team in the development of RFC function modules & converting them into web services, which are the building blocks for CAMS E-Services project

• Ability to plan, organize, document, lead and facilitate meetings and follow-up activities, and

• Ability to plan, organize and coordinate work assignments.

Job Type: Full-time Salary: AED15,000.00 - AED19,000.00 per month