Job Description

Do not contact Lish directly through the company what'sapp number. Please apply here.

About Lish

Lish Beauty Bar is a luxury salon brand in Dubai with locations in JLT and JBR. We're known for authenticity, attention to detail, and creating a premium client experience. As we grow, we're looking for a

Salon Operations Manager

to act as the owner's right hand -- someone who ensures standards are consistently high, staff are motivated and accountable, and business KPIs are achieved across both branches.

Role Overview

This role is both

hands-on and strategic

. You'll be on the floor daily, observing, correcting, and coaching the team to deliver a luxury experience, while also managing KPIs, reporting results, and contributing to business growth plans. The Operations Manager will work closely with ownership, acting as a trusted partner to free the owner from daily micromanagement while ensuring both branches operate at the highest level.

Key ResponsibilitiesClient Experience & Standards

Enforce "Lish DNA" service rituals: warm greetings, offering drinks, client comfort checks, upsell conversations, escorting clients out. Monitor and correct staff behavior in real time to ensure a luxury experience every time. Actively collect client feedback and resolve issues before they become reviews.

Staff Management & Motivation

Supervise staff daily, coach in real time, and hold them accountable to grooming, attendance, and service standards. Run recognition systems: Technician of the Month, Best Seller, WhatsApp shoutouts, leaderboards. Motivate staff through incentives, competitions, and career progression pathways (Junior ? Senior ? Master Technician).

Performance & KPIs

Track and report weekly/monthly on: Branch revenue target Upsells + retail sales (?20% of total revenue) target Reviews target Customer retention (?50% of new clients rebook within 30 days). Provide ownership with clear reports + action plans (not just problems). Conduct performance reviews, staff training and new skills

Operations & Efficiency

Manage staff schedules, bookings, Fresha/ClassPass optimization, and daily client flow. Oversee inventory: ensure timely ordering, minimal wastage (<3%), and no stockouts. Run monthly training sessions and ensure new hires are trained on Lish standards within 2 weeks.

Strategic Partnership with Owner

Work as the owner's right hand -- ensuring day-to-day standards so the owner can focus on scaling the brand. Propose and execute improvements in operations, promotions, and client experience. Help build scalable systems to make Lish "franchise-ready."

Requirements

Proven experience in salon/spa or luxury hospitality operations. Strong leadership, coaching, and accountability skills. Analytical mindset with experience tracking KPIs and driving results. Hands-on manager: present on the floor, not just in the office. Strong communication and organizational skills. Fluent in English

Do not contact Lish directly through the company what'sapp number. Please apply here.

Job Type: Full-time

Pay: AED8,000.00 - AED14,000.00 per month