Job Description

We are seeking an experienced

Salon Manager

to oversee day-to-day operations across our luxury beauty salon locations in

Jumeirah, Al Nahda, and Business Bay

. This role is responsible for driving sales performance, maintaining exceptional service standards, leading high-performing teams, and delivering a consistently premium guest experience while ensuring strong operational control.

Key Responsibilities

Revenue & Performance

Lead monthly and weekly sales targets across all locations Drive upselling and cross-selling initiatives Improve average ticket value, utilization, and overall profitability

Operations Management

Oversee daily salon operations including opening/closing procedures Manage bookings, cash handling, stock control, and SOP compliance Ensure smooth and efficient workflows across all branches

Team Leadership

Manage staff rosters, productivity, and performance KPIs Coach, motivate, and develop teams to deliver consistent service excellence Handle performance management and disciplinary actions when required

Client Experience & Retention

Uphold VIP service standards and luxury guest experiences Resolve client concerns professionally and effectively Drive repeat business through loyalty programs and rebooking strategies

Brand & Quality Standards

Maintain the highest standards of cleanliness, hygiene, grooming, and presentation Ensure all locations consistently reflect the brand's luxury positioning

Reporting & Analysis

Track and report KPIs including revenue, retail sales, productivity, rebooking rates, and cancellations/no-shows Submit daily and weekly performance reports to senior management

Supplier & Inventory Control

Forecast product demand and manage inventory efficiently Minimize wastage and maintain optimal stock levels Liaise with suppliers and negotiate where applicable

Requirements

3-5+ years of salon management experience (luxury beauty, health & wellness preferred) Proven success in achieving sales targets and improving team performance through KPIs Strong leadership skills with experience managing multi-cultural teams Proficiency with salon booking systems, POS, and operational reporting Excellent client service and service recovery skills Flexibility to work shifts and weekends as required

What We Offer

Competitive salary package Career growth opportunities within a premium salon group Supportive leadership team and structured operating systems
Job Type: Full-time

Location:

* Dubai (Required)