Job Description

: Salon and Spa Manager

Position Overview:

We are seeking an experienced and dynamic Salon and Spa Manager to lead our wellness establishment, overseeing daily operations, managing a team of professionals, and ensuring exceptional customer experiences. As a Salon and Spa Manager, you will play a pivotal role in creating a serene and rejuvenating environment where clients can enjoy a variety of beauty and relaxation services.

Key Responsibilities:

Lead and manage all aspects of salon and spa operations, including staff supervision, scheduling, inventory management, and financial oversight. Recruit, hire, train, and mentor a team of skilled professionals, such as hairstylists, massage therapists, estheticians, and support staff. Foster a positive and collaborative work environment, promoting teamwork, professionalism, and exceptional customer service. Ensure the highest level of service quality by establishing and maintaining service standards, protocols, and training programs. Monitor and analyze key performance indicators (KPIs) to drive business growth, optimize resource allocation, and achieve revenue targets. Develop and execute effective marketing and promotional strategies to attract new clients and retain existing ones. Manage appointment scheduling, ensuring optimal staff utilization and client satisfaction. Maintain up-to-date knowledge of industry trends, innovations, and best practices to enhance service offerings and customer experiences. Oversee inventory management, product orders, and vendor relationships to ensure a well-stocked and diverse range of products. Collaborate with service providers to enhance and expand service menus, introducing new treatments and packages. Handle client feedback, concerns, and complaints in a professional and solution-oriented manner. Uphold strict hygiene, sanitation, and safety protocols to ensure a clean and safe environment for clients and staff. Stay informed about licensing and regulatory requirements related to the salon and spa industry. Prepare and analyze financial reports, budgets, and forecasts to monitor financial performance and make informed decisions. Act as the point of contact for business partnerships, collaborations, and special events.

Qualifications:

Proven experience in salon and spa management or a similar leadership role. Strong understanding of various salon and spa services, treatments, and industry trends. Exceptional organizational and multitasking skills to oversee daily operations and manage a diverse team. Excellent interpersonal and communication skills to interact with clients, staff, and business partners. Leadership abilities, including team-building, coaching, and conflict resolution. Proficiency in computer software for scheduling, inventory, and financial management. Demonstrated business acumen and ability to make data-driven decisions. Customer-centric mindset with a commitment to delivering exceptional guest experiences. Knowledge of hygiene and safety protocols in the salon and spa environment. Flexibility to work evenings, weekends, and holidays as needed. Relevant education or certification in business management, hospitality, or a related field is a plus.

Physical Requirements:

Ability to stand and move throughout the salon and spa for extended periods. Lift and move salon equipment and supplies as needed.
If you have a passion for the beauty and wellness industry, a talent for leadership, and a commitment to providing top-tier experiences for clients and staff alike, we encourage you to apply for the Salon and Spa Manager position. Join our team and contribute to creating a relaxing and rejuvenating haven where clients can escape and indulge in a range of beauty and wellness services.

Job Type: Full-time