Job Description

We're Hiring: Salesforce - CRM Support Product Owner!

We are seeking a proactive and detail-oriented Mid-Level Support Product Owner to oversee and manage requests on Salesforce Products. The ideal candidate will have a background in software engineering or functional analysis, experience in managing live product operations, and a solid understanding of product ownership. This role is crucial in ensuring the stability, performance, and continuous improvement of our live digital assets..

Location:

Dubai, United Arab Emirates

Work Mode:

Work From Office

Role:

Salesforce - CRM Support Product Owner

Salary - 14000 AED

What We Looking For:

Minimum 7+ years of experience.

Salesforce-certified Product Manager with 10+ years' of experience working in the Banking, Payments, Technology, Telecom, and Healthcare industries.

Expertise in CRM Implementation, Digital Transformation, Product Management, Requirement Analysis, Data Analytics, Business Process redesign, and Project Management.

Product owner with experience on Project Management and Salesforce Cloud Consultant.

Integrated Salesforce solutions with multiple data sources to deliver a customized suite of Salesforce applications using AGILE Methodologies for a large housing corporation based out of the US

Balanced multiple competing priorities, ensuring critical tasks were addressed promptly while maintaining overall project timelines

Collaborated with business stakeholders to gather requirements and customize Salesforce features for custom workflows

SKILLS

Led Agile teams in the successful implementation of Salesforce CRM.

CRM: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, Salesforce Data Cloud,Google Cloud Platform, CRM Analytics

MS Office Suite: MS Excel, PowerPoint, MS Visio, MS Project, MS Visio

DataVisualization: Power BI, Tableau

Planning Tools: Jira, ALM, VSTS Azure, TFS Confluence

Testing/Defect Tracking Tools: HPQC, Service Now, Postman, SOAP UI

Marketing tools: Agility Harmony, Agility Loyalty

Database: SQL, BigQuery

Experience in product management with a focus on live product operations and support within a large and complex organization. Proven experience on salesforce products : Sales and Service Cloud, Marketing cloud, data cloud. Background in software engineering with hands-on experience in managing and supporting live digital assets. Proficiency in agile methodologies and tools (e.g., Scrum, Kanban, Jira). Experience with incident management and resolution processes.

APPLY AS SOON AS POSSIBLE! :)

Job Type: Full-time

Pay: AED13,000.00 - AED14,000.00 per month

License/Certification:

* Salesforce Certified (Required)