Sales Supervisor (2022342)
UAE, United Arab Emirates
Job Description
Leading Store crew for success by managing People through coaching, Developing, mentoring and Maximizing store compliance and operation excellence to exceed our guest expectations and ensure key sales performance indicators and Delivering Store financial Goals Accountabilities
- Ensure key sales performance targets are met by setting up and monitoring Key Performance Indicators (KPIs), and taking appropriate actions to influence the performance in alignment with the company strategy
- Maintain customer satisfaction levels in accordance with company standards and build a customer centric culture at a Retail Store level by providing staff with the necessary levels of empowerment and tools to handle disputes and special requests on the spot in the best interest of the customer while maintaining an in-store customer friendly atmosphere
- at all times
- Prevent potential customer complaints by taking pro-active complaint management actions including handling escalation cases to ensure compliance with Retail Complaint handling Key Performance Indicator (KPI)
- Manage and lead the assigned Retail Sales Teams (Store Crew) by managing performance, tracking and monitoring productivity and individual KPIs, motivating and applying reward and recognition HR policy along with corrective actions as per the case to in order to achieve sales targets and other Retail specific objectives
- Build a high performance Retail Sales Team by providing continuous development opportunities through regular coaching, development conversations and other formal and informal development options in order to maximize employees\xe2\x80\x99 performance and ensure performance objectives are met
- Ensure and monitor the implementation at a Retail Store level of specific processes and initiatives (waste control processes, manpower planning) in order to maintain and increase Retail Stores\xe2\x80\x99 profitability
- Ensure successful implementation of all relevant commercial/ corporate initiatives at a retail store level in alignment with the direction set by the commercial/ corporate guidelines and strategy while achieving the expected results
- Ensure store compliance and guest satisfaction through E-Commerce orders.
- Ensure and monitor store readiness levels through store visits, regular reporting, auditing and any other management actions in order to ensure compliance with internal Operational Readiness metrics and standards
- Overlook and support store managers (when applicable) with exceptional day to day retail operations (e.g. new in-store complex campaigns) to maximize store profitability and ensure operational excellence
- Engage with peers and stakeholder across the company on a regular basis, building productive and strong relationships based on frequent communication, collaboration and support Ensure the implementation and monitor activities related to the company Health & Safety policy & procedures (including safety guidelines) and any other required operational standards through store visits, regular reporting and any other required initiatives in order to ensure compliance with local industry legal requirements/ standards and internal policies
Responsibility
Success Factor
Weight
- People Management:
- Coaching of store crew to achieve Store Objective.
- Manage user performance. Engage and development of store Staff.
- User KPIs
- Staff Engagement by EES
15%
10%
10%
- Store Management:
- Manage Store readiness by daily checklist.
- Manage store legality (Expiry -Licenses \xe2\x80\x93 Ajeer \xe2\x80\x93 Price update).
- Manage store Compliance ( Attendance \xe2\x80\x93 Uniform )
- Manage In store activities.
- Manage all store tasks. Manage Display of store.
- Quality Assurance Visit.
- Management Visit.
- Task Accomplishment(Operation Platform)
- Display guideline Evaluation.
3% 7% 7% 3%
- Guests:
- Assure proper implementation of 7ayacom with our Guests. Handle all guests\xe2\x80\x99 suggestion inside store.
- Guests Satisfaction (GSI \xe2\x80\x93 NPS )
- Loyalty (Visit Frequency )
15%
10%
10%
- Financial :
- Manage Sales KPIs.
- Manage Division Performance.
- Manage Manpower distribution per hour. Manage Store Expenses.
- Store Revenue Growth.
- Store Expenses (Over time \xe2\x80\x93 Utilities )
20%
10%
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned. Work Environmen
10%
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned. Work Environmen
- Indoors : 100 %
- Working Days : 6 Working Days
- Days off : 1Days Off
- Working Hours : Split Duty :
Morning from 9:00 AM To 1:00 PM
Evening From 5:00 PM To 12:00 AM Job Requirements
- BSc in business related areas (e.g. Retail Management, Business Administration)
- Minimum 5 years\xe2\x80\x99 Experience (Retail or Pharma experience required)
- MS Office Suite
- English - mandatory
- Arabic - mandatory
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1625241
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationUAE, United Arab Emirates
-
EducationNot mentioned