We are seeking an experienced Sales Operations Manager to oversee our sales operations across all channels, including e-commerce and brick-and-mortar stores, and ensure the smooth running of our day-to-day operations. The ideal candidate will have a strong background in sales operations, experience with Shopify and other ERP systems, and excellent organizational skills.

Responsibilities:

• Manage day-to-day sales operations across all channels, including inventory management, order fulfillment, and customer service
• Continuously optimize sales operations to improve the customer experience and increase sales
• Develop and implement processes and procedures to ensure efficient and effective sales operations
• Work closely with the marketing team to develop and execute marketing strategies to drive traffic and sales
• Manage a team of sales staff and ensure they are meeting their targets and providing excellent customer service
• Work closely with the accounting team to ensure that all invoices and payments are clarified on a weekly basis
• Generate end of month sales reports and send out to all partner consignment brands
• Communicate with 70+ partner brands on a frequent basis, resolving concerns, attending to inquiries, managing stock levels.
• Analyze sales data and provide insights to senior management to inform strategic decisions
• Collaborate with cross-functional teams, including IT, finance, and logistics, to ensure seamless operations
• Manage relationships with third-party vendors, such as payment gateways and shipping providers
• Set up templates to streamline the process for product uploads into Shopify, ensuring accurate and consistent product information across all channels.
• Manage sales and stock levels on multiple channels including: physical stores, e-commerce store, as well as other platforms such as Amazon, Mumzworld..etc.

Bayt