Job Description

We are seeking an

experienced and dynamic Sales & Operations Manager - Retail Stores

to oversee the operations of our

retail outlets

. The ideal candidate will be a hands-on operator with a strong background in

restaurant and cafe management

,

retail sales operations

, and

local catering business development

.

This role demands a commercially driven professional who can take

full ownership of outlet performance

, manage day-to-day operations, lead teams, handle e-commerce aggregators, and drive growth through promotions, events, and customer loyalty initiatives.

Key Responsibilities:

Operational Management

Oversee the day-to-day functioning of assigned outlets, ensuring operational excellence, hygiene, and brand consistency. Monitor daily sales, cash handling, and stock control processes. Coordinate with procurement and production teams to ensure timely product replenishment and minimal wastage. Ensure both outlets comply with UAE food safety and municipality regulations.

Sales & Business Development

Drive outlet sales through effective merchandising, upselling, and customer engagement. Identify and convert catering opportunities from corporate clients, events, and community gatherings. Develop partnerships with local offices, schools, and residential communities to promote products and services.

Team Leadership

Train, and manage outlet staff (service crew and delivery drivers). Set performance goals and ensure staff deliver outstanding customer service. Conduct regular briefings, performance reviews, and motivation sessions to maintain team efficiency and morale.

E-commerce & Delivery Operations

Manage relationships with online delivery platforms (Talabat, Careem, Deliveroo, etc.) ensuring proper listing, pricing, and promotions. Supervise and optimize the

home delivery

operations from the stores, including scheduling, routing, and vehicle utilization. Ensure all delivery vehicles and drivers adhere to brand, hygiene, and safety standards.

Financial & Reporting

Prepare daily/weekly/monthly sales reports, expense statements, and inventory summaries. Track key performance indicators (KPIs) including sales growth, wastage, delivery performance, and customer feedback.

Requirements:

Experience

Minimum 5-7 years of experience

in managing multi-outlet food retail, cafe, or restaurant operations in the UAE. Proven experience in

catering sales

,

home delivery management

, and

aggregator handling

is mandatory.

Other Requirements

Must hold a

valid UAE driving license

. Flexibility to work in shifts, weekends, and extended hours as per business requirements. Fluency in

English

,

Hindi, Gujrati

; knowledge of

Arabic

is an advantage

What We Offer

Attractive Salary + Commissions.

Visa + Transport & Telephone

allowance provided by the company.
Please send your CV with a recent photo to

connect@kingsdairyfactory.com

or apply through this portal.

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED4,500.00 per month