Job Description

- Sales & Operations Manager (0 ? Scale)

Business Setup & PRO Services

Location:

Dubai, United Arab Emirates

Employment Type:

Full-Time

Experience:

Minimum

5+ years UAE experience

(Mandatory)

Role Overview

We are a

new Business Setup & Corporate Services startup in Dubai

and are seeking a

Sales & Operations Manager

with proven experience in

starting from zero and scaling up

. This role requires a hands-on leader who can

build revenue while simultaneously establishing strong operational systems

.

This is

not a maintenance role

. The selected candidate must have

early-stage or startup experience

within the UAE business setup ecosystem and the ability to independently build, manage, and scale both

sales and operations

.

Core Mandate (Non-Negotiable)

Build

sales and operations from scratch

Create

processes before headcount

Drive revenue without overpromising delivery Scale teams and systems in line with growth

Key Responsibilities1. Sales & Revenue Development

Generate and close business for: Mainland, Free Zone, and Offshore company formation PRO services, visas, and compliance services Build early-stage sales through: Founder networks Referrals and partnerships Direct B2B outreach Define pricing, service scope, and realistic turnaround times. Achieve agreed

monthly and quarterly revenue targets

.

2. Operations Setup & Delivery

Establish and manage end-to-end operations for: Trade licenses and amendments Visas, Emirates ID, labor contracts Renewals, cancellations, and compliance Own execution quality, timelines, and compliance. Act as single-point accountability for client delivery.

3. Team Building & Scaling (0 ? Scale)

Hire, train, and manage: Sales Executives / Coordinators PROs / Typists Operations & Admin staff Define KRAs, KPIs, and productivity benchmarks. Build a performance-driven, accountable team. Replace non-performers swiftly (with management approval).

4. Process, SOP & System Creation

Design and implement SOPs for: Sales qualification and handover Operations execution Documentation and compliance control Build dashboards, trackers, and escalation matrices. Ensure scalability without chaos.

5. Government, Vendor & Partner Management

Manage relationships with: DED, Free Zones MOHRE, ICP, GDRFA Tasheel, Amer, Typing Centers Negotiate service rates and turnaround times. Build reliable execution channels.

6. Cost, Risk & Performance Control

Control operational and sales costs. Balance revenue growth with delivery capacity. Track and report: Sales performance TAT and compliance Team productivity Escalate risks and bottlenecks proactively.

Mandatory Experience & Requirements

5+ years UAE experience

in Business Setup / Corporate Services / PRO firms.

Proven experience in building both sales and operations from zero and scaling up

. Strong hands-on knowledge of: UAE business setup processes Sales in Business Setup / PRO services Government portals and compliance Demonstrated team hiring, training, and management experience. Ability to work independently in a

startup / zero-system environment

. Excellent command of

English

(Arabic is an advantage).

Auto-Reject Profiles

? Corporate-only or maintenance-stage managers
? Sales-only or operations-only profiles
? No startup or scale-up exposure
? Advisory or strategy-only roles

Key Performance Indicators (KPIs)

Revenue achieved vs target Sales-to-delivery accuracy (no overpromising) Turnaround time (TAT) Compliance accuracy (zero penalties) Team productivity and stability

Why This Role Is Critical

This role is the

engine of the company

. The Sales & Operations Manager will determine how fast and how safely the business scales, balancing growth with flawless execution.

Final Positioning Statement

This role is for a UAE Business Setup professional who has personally built and scaled both sales and operations from zero--not for those who have only managed existing teams or systems.

Job Type: Full-time