Job Description

The Sales Operations Manager is responsible for building, managing, and continuously improving the operational engine that powers dopay's revenue growth. This role ensures that our sales organization is efficient, data-driven, compliant with process, and supported with the right tools and insights to reach--and exceed--sales targets.


Core focus areas include CRM administration, sales process design, analytics & reporting, pipeline integrity, enablement collaboration, and performance optimization.

Requirements

Key Responsibilities

Sales Infrastructure & Process Optimization

Design, implement, and continuously refine the end-to-end sales operating model. Streamline workflows across Inside Sales, SME, Mid-Market, Enterprise & SDR teams. Define clear process documentation, handoff rules, SLAs, pipeline stages, and forecasting cadence. Drive adoption of best practices across qualification, data entry discipline, meeting flow, and follow-ups.

CRM & System Ownership

Own HubSpot (and related tooling) as the single source of truth for pipeline management. Monitor deal stages, pipeline hygiene, activity logging, and data completion daily. Enforce discipline in lead, account, and opportunity management. Work closely with sales managers to ensure CRM integrity and clean reporting.

Data Insights & Reporting

Build dashboards and analytics to track performance vs targets across teams. Deep-dive into conversion rates, cycle times, segment productivity, ACV trends, win/loss metrics. Identify bottlenecks, drop-off points, and efficiency gaps across the sales funnel. Deliver weekly, monthly, and quarterly revenue insights to leadership with clear action recommendations.

Sales Performance & Funnel Management

Own forecasting process and ensure visibility into weekly/monthly revenue trends. Drive rhythm of business: pipeline reviews, deal audits, planning sessions. Track lead sources: Marketing, SDR, Prospecting, Referrals--and attribute impact accurately. Ensure we have the operational capacity to scale toward dopay's quarterly cardholder + company acquisition goals.

Enablement, Training & Continuous Improvement

Diagnose performance gaps using data rather than intuition. Work with L&D to design training programs. Support onboarding of new reps with structured playbooks and capability ramps. Build a feedback loop between Sales, Product, and Customer Success to drive feature improvement and retention.

Tooling, Automation & Efficiency

Recommend new tools or integrations that boost productivity, visibility, or forecasting accuracy. Automate reporting, activity reminders, and data clean-up processes where possible. Partner with marketing to optimize lead scoring & routing for speed-to-contact.

Success Metrics (what great looks like)

CRM accuracy >98% across pipeline data & deal hygiene
Improved conversion rates across segments (Lead SQLWin) Increased forecast accuracy and visibility over pipeline health Reduced sales cycle time for SME / Mid-Market / Enterprise % of reps achieving quota month over month Improved onboarding speed and skill uplift through L&D enablement
Operational readiness to support dopay scaling toward targets

Ideal Profile

4-8 years experience in Sales Operations, RevOps, or Commercial Analytics. Proven track record managing CRM systems (HubSpot strongly preferred). Strong analytical capability; fluent in dashboards, Excel/Sheets, and reporting automation. Experience supporting sales teams with 20+ reps across multiple segments. Excellent process design thinking--ability to simplify, structure, and execute. Comfortable working with cross-functional teams: L&D, Marketing, Product, CS. High ownership mentality, proactive problem-solver, data-first decision-maker. Data driven and strong communication skills.

Benefits

Why Join dopay?

Be part of a mission-driven company that is transforming payroll and financial inclusion for workers in emerging markets. Work with a dynamic and diverse team focused on innovation, growth, and delivering value to our clients and their employees. Competitive salary and benefits, with opportunities for career growth and professional development.
If you are a proactive, data-driven marketer who thrives on building customer relationships and driving long-term value, we'd love to hear from you. Apply today to join dopay and make a meaningful impact on financial inclusion!