We seek a passionate SALES MANAGER for multiple restaurants & coffee shop

An ideal candidate would have proven experience as Coffee Shop & Restaurant Manager in UAE handling between 20+ shops.

Responsibilities:

Managers make sure day-to-day operations run smoothly and efficiently.

Their goal is to provide customers with a pleasant experience that lives up to brand standards while protecting profitability.

As a Manager, the main purpose of the role is to be fully accountable for the restaurant\'s operations while planning, organizing, and leading all processes of restaurant operations to ensure the delivery of a quality food and beverage experience and achieve the highest guest satisfaction.

Manage the shop service to consistently meet high standards

Manage 20-30 branches

Monitor service and food and beverage standards in the outlet ensuring compliance, quality, and consistency while addressing underperformance as necessary.

Plan and lead the special/innovative brand/concept promotions, offers, and activities that generate additional revenue and interest.

Effectively control the flow of customers and the interaction between the front and back-of-house throughout service.

Make recommendations for the modernization of equipment, service methods, and presentation to improve guest satisfaction and profits.

Ensure team members maximize all sales opportunities.

Ensure team members consistently maintain brand standards and high levels of customer service

Actively engage with guests to obtain feedback and measure satisfaction, and address areas of concern as required.

Ensure appropriate communication processes are established.

Accurately manage all transactions during service.

Manage team Member schedules, stock, and wastage levels.

GENERAL MANAGEMENT & ADMINISTRATION

- Reporting directly to the General Manager / Director of the company

coordinating and optimizing front- and back-of-house Coffee & restaurant operations

controlling operational costs and promoting efficiency

weekly, monthly, and annual financial reporting

taking reservations

troubleshooting

greeting and advising customers

delivering F&B service to satisfy customer expectations

fostering positive customer relations

dealing with customer inquiries and complaints

Human resources

recruiting, training, and supervising staff

managing the staff rotation

conducting performance appraisals and setting targets

optimizing workflow and productivity

Bayt