Sales Manager

Oman, Oman

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Job Description

JOB PURPOSE: Oversee and manage telemarketing campaigns of Life /Accident & Health insurance products performed to Sponsor\xe2\x80\x99s clients ensuring the sales and cost-efficient targets are achieved whilst sales qualitative standards are adhered.
JOB DESCRIPTION:

Ensure the campaigns are designed and implemented following the marketing and partnership strategy
Working closely with Sponsor\xe2\x80\x99s and peers to set up properly, effectively, and efficiently the telemarketing campaigns
Ensures campaign adheres the sales qualitative & regulatory standards
Arrange the agents are trained and supervised, compensated and incentivised properly while they possess the required skills and knowledge to perform their roles
Builds rapport with sponsor\xe2\x80\x99s stakeholders ensuring strategy alignment and all key units /employees are committed to implement the agreed strategy
Develops and test telemarketing scripts to idnetofy what works better for the campaign
Ensures proper reporting is in place and is escalated based on the agreed governance model
Analyses the results of the campaign including call volumes, coverstion rates , campaign efficiency to make data driven decisions and improve campaign performance
Works with Customer Service units to put in place a centralized customer service activities ensuring the best experience to the customers while retaining them.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Builds rapport with Sponsors key stakeholders
Acts a liaison between sponsor and crucial internal dpts (Compliance, Marketing, Customer Service and operations)
Reports to Sales DtC Manager

QUALIFICATIONS, EXPERIENCE, & SKILLS: