Job Description

Who we are Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet's most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. What the role is The Sales and Marketing Manager is responsible for ensuring an optimal promotion, distribution and revenue generation of all products available at the specific Selina location. This position report to the General Manager at location level and will be implementing Global and Country Level Marketing & Sales strategies and following corporate procedures. Knows very well the market and will be developing partnerships and brand promotions. What you will be doing Sales Create, manage and execute the location's sales actions plan and forecast Achieve revenue goals for all products (accommodation, F&B, Explore, Cowork, Wellness) Manage, retain and grow established customers (individual) and groups (group business) Responsible for all sales processes at location level and synergies with other country or global locations. Dealing with customer enquiries and aiming to meet their expectations. Oversee the customer experience for fam trips, and educational visits for customers Cross-selling of products (i.e. Explore products to other businesses locally) Upselling and cross-selling in location level to optimize revenue per customer Manage the location's OTAs inquiries Open new sales channels and manage existing ones Group sales conversion, turnover and operational support Create local level packages based on special events and local experiences offered (lead the collaboration with country and global level sales teams) Responsible for ensuring all the location team is appropriately using Rezdy and Winks PMS (must check systems minimum 5 times a day) Close local level deals for groups and packages (corporate offsites, student groups, etc.) with the help of country and global teams when needed Sourcing new tour products and destinations to meet consumer demands. Prospect new clients e.g. Tour Operators, Corporate, DMCs, Travel Agencies, M&E Agencies and Creative Marketing Agencies Ensure all staff is properly trained on Selina products, and how to sell and cross-sell them. Responsible for establishing and monitoring incentive campaigns the front-line team Provide sales performance reports the country and regional leadership on tracking progress against targets, successes and challenges Report analysis on Guest Satisfaction Surveys

Marketing Create, manage and execute the location's marketing plan in accordance with brand guidelines and in partnership with Country and Global Marketing Promote the Selina brand, experience and services to drive sales and revenue in all products (beds, co-work, tours, wellness, education, retail). Manage sales and marketing budget Manage the sale & marketing process for all activities in your location Work with Selina teams to establish local partnerships to drive location revenue including events and sponsorship Provide sales guidance and assistance across location so everyone is supporting the revenue generation efforts (reception, F&B employees etc.) Coordinate with product teams to ensure the right mix for location e.g. do we have the right amount of Retail space and products Use CRM to log activity, opportunities and closed/won deals Marketing Manage local public relations and influencers Coordinate the location's social media management and promotional materials Visit new local destinations in order to gain information on issues and amenities of interest to consumers. Manage the sale & marketing process for all activities in your location Support in the creation of marketing initiatives for all products in the location with the support of the Country Sales & Marketing coordinator and external vendors. Analyze data and provide reports with conclusions Create and maintain a unique experience across all offerings. Responsible for ensuring Explore promotional sales content is spread adequately around the location areas (Reception, Selina Home, Selina Playground, Selina CoWok property hallways, mood boards, elevators, rooms, partner transportation vehicles, etc.)

What you need for the role Degree in Sales, Marketing or Business Administration Local hospitality Market knowledge Hotel revenue management knowledge OTAs management Tour Operations Forecasting and budgeting English proficiency and local language Minimum 3 years in sales management Marketing management Public Relations management Previous experience in sales in hospitality is a plus Time Management, Creativity and Cultural Sensitivity Skills Revenue and Profit Oriented Previous experience with community engagement Excellent communication skills, verbal and written Able to work independently and creatively to close new sales opportunities Able to work and collaborate in a matrix environment Strong negotiation and relationship management skills What can you expect Competitive salary Performance bonus No dress code Pet-friendly (as long as your pet is friendly) Multiple online training opportunities Cultural events and wellness activities at Locations. Volunteering with Selina Gives Back; because sharing is caring Huge Selina experience discounts on your stay, food & fun for you AND your friends & family (you can expect to become even more popular among your friends) Have your birthday off Amazing referral program with cash and global holiday packages; we know you hang out with other great people Extra country-specific benefits; we can tell you more during the application process