Job Description

Job Title Customer Service Officer

Description

We are hiring a focused Sales Executive - Suncoast (Outdoor Furniture) to join our amazing team at GMG in Dubai.
Growing your career as a Full Time Sales Executive - Suncoast (Outdoor Furniture) is an amazing opportunity to develop competitive skills.
If you are strong in communication, people management and have the right initiative for the job, then apply for the position of Sales Executive - Suncoast (Outdoor Furniture) at GMG today!

About GMG:

GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world's most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.

About the role

The role holder is responsible for formulating business development strategies and managing efficient for the purpose of achieving commercial objectives and meeting sales targets. The role holder is also responsible for identifying new development opportunities and recommending the investments based on commercial evaluation and the Business Unit's organizational objectives.

Core Responsibilities

• Develops, enhances and implements sales strategies for the Business Unit to increase revenues and achieve overall commercial and sales targets

• Monitors the sales performance of the Business Unit, to ensure compliance with articulated strategies, and provides recommendations to enhance business performance

• Establishes and leverages partnerships and networks to maximize the achievement of business goals by leading initiatives and engaging key stakeholders in the development, execution and evaluation of appropriate business plans

• Generates leads for potential business partners, evaluates them for the benefit of the organization, and provides recommendations to the senior management related to market penetration

• Appraises the proposed/potential investment opportunities and reviews financial estimates based on valuations and feasibility studies

• Manages the SLA and commercial terms and agreements in collaboration with the Legal department

• Oversees the relationship with existing key customers/ accounts in order to meet objectives of retention and further account development; develops retention strategies for key customers

• Directs the development and implementation of the standards and service qualities to maintain the customer service standards adopted

• Promotes high-quality customer experience and satisfaction by ensuring exceptional services is provided to customers and clients at all times

• Oversees accurate record keeping of all customer interactions including details of inquiries, complaints and comments, as well as actions taken to resolve/ address the inquiry

• Provides accurate timely and sales forecasting on a periodic basis, and discusses inefficiencies related to the performance of the sales

• Synthesizes and reports current business and market intelligence or trend data from available industry reports, public information, field reports, or purchased sources to support recommendations for making investment decisions

• Oversees and review all weekly, monthly and quarterly reports, pertaining to business development and sales; Presents reports to the senior management whenever required

• Acts as a point of contact for escalated customer inquiries/complaints regarding the Business Unit's services, and ensures it is resolved in a timely manner

Qualifications:

Bachelor's Degree in Marketing or Business Studies

Company Benefits:
? Learning opportunities
? Opportunities to grow
? Attractive package

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