Manage incoming enquiries via WhatsApp, email, company website, social media, and online ads.
Provide information on logistics services such as freight, trucking, warehousing, delivery solutions, and pricing.
2. Sales Consultation & Quotation
Understand customer shipping needs (pickup location, destination, cargo type, weight, timeline).
Prepare accurate quotations, rate cards, and service proposals.
Advise customers on the best logistics solutions, routes, and service options.
3. Lead Management & Conversion
Follow up promptly with online leads to convert enquiries into confirmed bookings.
Maintain customer records in CRM or lead sheet.
Track enquiry status, follow-up progress, and deal closure.
4. Coordination With Operations
Work with operations team for pickup scheduling, transportation arrangement, and cargo movement.
Ensure all customer requirements are communicated clearly to the operations team.
Assist in resolving delivery or service issues if they occur.
5. Customer Support & Relationship Building
Provide after-sales support and update customers on shipment status when needed.
Build long-term relationships to secure repeat business.
Handle customer feedback professionally and escalate issues when necessary.
6. Reporting & Sales Targets
Prepare daily/weekly lead tracking and sales reports.
Achieve monthly sales and revenue targets set by management.
7. Collaboration & Improvement
Work with marketing team to improve online campaigns and enquiry conversion.
Suggest improvements for pricing, service packages, and customer communication.
Job Type: Full-time
Pay: AED2,000.00 - AED2,500.00 per month
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