What you will do:

• Achieve and maintain the company prescribed standard sales policies and procedures.

• Achieve or exceed the allocated monthly sales targets

• Achieve or exceed CSV objectives, thereby ensuring maximum customer satisfaction and repeat sales.

• Ensure that Company procedures are adhered in terms of handling cash and credit customers.

• Constantly improve selling techniques & customer handling skills
• Working in unison with the Business manager to maximise all sales finance & cash, including insurance , GAP Accessories ,tinting window, service packages and paint protection
• Ensure 100% CONNECT entry (web, telephone enquiries and wake-in) with prober follow up.

• Ensure 100% zero overdue before close business hours

• Ensure 100% test-drive offered to all Volvo customer with proper documentations

• Comply with company guidelines and SOPs and report all incident to the showroom manger

• Ensure 100% necessary documents have been submitted to the relevant department

• Ensure quality of job to avoid errors/rework and take actions on customer concerns (internal/external) to improve operational ease and customer satisfaction

Required Skills to be successful: The role acts as the focal point to continuously promote the improvement of Customer Service in Volvo. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
What equips you for the role:
1. Strong English communication skills
2. 1-2 years, Automotive experience
3. Proactive, hardworking, motivated approach
4. An understanding of IT systems such as Fastrack would be advantageous.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.