Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.
Overview of the role:
The role is to support the sales objectives of the company through achieving given sales and CSI targets. This role is responsible for providing first rate service to current and potential customers of Honda.
What you will do
Achieve and maintain the company prescribed standard sales policies and procedures.
Achieve or exceed the allocated monthly sales targets.
Achieve or exceed CSV objectives, thereby ensuring maximum customer satisfaction and repeat sales.
Ensure that Company procedures are adhered in terms of handling cash and credit customers. This ensures safety of cash and minimal chances of any loss
Constantly improve selling techniques & customer handling skills
Sell F& I products like GAP, Protect Plus, PCP and Insurance
Sell Accessories and Paint protection system
Maintain awareness of the automotive industry, update knowledge of product range, models, features and benefits
Analyze the market situation and identify customer needs
Explore opportunities to sell our products and services.
Continuously gauge management requirements and improvise or create reports to cater to them.
Required Skills to be successful:
1.- Customer management
2.- Strong analytical and communication skills
3.- Timely Resolution
4.- Proficient in Microsoft Office (Excel and SAP)
About the Team:
The Sales Executive reports to the Sales Manager and acts as the focal point to continuously promote the improvement of Customer Service in Honda. A close liaison is maintained between all departments and all personnel are involved in the process to create a “Quality Service Culture”. The role aims to ensure that the customer experience is a positive one and the job holder is empowered to make appropriate customer focused decisions where problems have occurred so that we create customers for life.
What equips you for the role:
Strong English communication skills
1-2 years, experience of cash and cheques handling positions
Strong mathematical approach
Proactive, hardworking, motivated approach
An understanding of IT systems such as Fastrack would be advantageous.
REF: TB
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