Job Description

Key Responsibilities

1. Strategy & B2B Sales Management:

Develop and execute sales strategies to target B2B clients and corporate accounts. Directly manage and close high-level B2B contracts, negotiations, and partnership agreements. Identify new market opportunities and lead generation channels to expand the client base.

2. Team Supervision & Training:

Supervise the daily activities of the sales and customer support team (Call Center & Outdoor). Train and mentor agents on advanced sales techniques, negotiation skills, and B2B etiquette. Monitor team performance against KPIs and ensure adherence to company scripts and policies.

3. Customer Affairs & Retention:

Oversee client relationships and ensure high levels of customer satisfaction and retention. Handle escalated customer complaints and complex issues, acting as the final point of resolution. Ensure a seamless handover from sales to operations for delivered services.

4. Reporting & Analysis:

Analyze sales data and market trends to adjust strategies and improve revenue. Prepare detailed weekly/monthly reports on team performance, pipeline status, and revenue forecasts for management.

Requirements

Language Skills: Fluent/Native proficiency in both Arabic and English (Written & Spoken) is Mandatory. Experience: Minimum 3+ years in Sales, with a strong focus on B2B Sales and Team Supervision in UAE. Contract Management: Proven ability to draft, negotiate, and close business contracts. Strategic Thinking: Ability to plan sales campaigns and set targets, not just execute them. Leadership: Strong interpersonal skills to motivate the team and manage client relationships simultaneously. Tech Savvy: Proficiency in CRM tools (e.g., Salesforce, Zoho, HubSpot) and Microsoft Office.
Job Type: Full-time