Job Description

Justlife

is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.


Do you envision shaping the future of all home services in one of the fast-growing tech startups based in Dubai?

Come onboard and dedicate yourself to becoming #everydaybetter!

Take over a key role as a

Customer Relations Supervisor

inthe

Customer Experience

department and be a part of this exciting adventure of

never-ending growth

and success.

What we expect from you:

Lead and mentor a team of Customer Relations Executives to ensure effective handling of escalated complaints Monitor team schedules and real-time performance to meet operational needs Manage complaint resolution processes across multiple channels, including social media and DED cases Analyze team data and performance metrics to identify gaps and opportunities for improvement Collaborate closely with Quality and Business Development teams to resolve on-ground partner and booking issues Unblock operational challenges by proactively identifying root causes and implementing practical solutions Drive process optimization efforts to improve complaint handling workflows and increase team efficiency Keep a strong pulse on team morale and engagement, taking actions that improve retention and employee satisfaction

What we are looking for:

Proven experience in Customer Support or Complaints Management roles as a Team Lead or Supervisor Solid understanding of customer service operations in the UAE market Previous experience in e-commerce and/or online service platforms Strong analytical skills with the ability to interpret data and make informed decisions Experience managing KPIs such as SLA, CSAT, and Quality Scores Ability to manage cross-functional relationships with teams such as Quality, BD, and Operations High sense of ownership and accountability in fast-paced, high-pressure environments Strong communication and people management skills Experience in complaints management or the service industry (nice to have) Fluency in Arabic (nice to have)

PERKS OF BEING A PART of JUSTLIFE

Nothing would replace the start-up spirit, working with an

evolving culture

and

fulfilling workplace

! And, we offer you benefits like:

We care about you

One-day extra vacation on your birthday with our JustHoliday! Free Justlife credits so you can enjoy our own services. Work reality escapes opportunities through team-building games, challenges, and many more activities.

We improve you

Working with a great team and entrepreneurial spirit. Continuous learning with mentorship, coaching, on-the-job, and internal-external training. Never-ending growth and fast career development and internal career opportunities. A fair and objective Performance Management System.

We recognize you

Ignition of the hero in you through our ''JustHeroes'' Reward and Recognition Program. Availability of company discounts and gift vouchers. A bonus for every successful Employee Referral.

ABOUT US

At Justlife, we envision a life without any chores that keep you from doing what you really want to.


Justlife is the region's leading super app for home services. We connect individual needs with on-demand services, through our innovative marketplace platform.


We helped digitalize the cleaning service industry in UAE, back in 2015, and have been expanding our services from home cleaning alone to serving all our customer's needs at home across the GCC. We now offer home cleaning, salon & spa at home, healthcare at home, maintenance & repairs, upholstery cleaning, pest control & disinfection, moving and packing, and car cleaning, and many more.


We built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar and Oman. With a team of 200+ full-timers and over 1000 service professionals, we pride ourselves in having created a culture that puts people first.


We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our employees a work environment where they can be their best versions of themselves.


Join the tribe and let's become

#everydaybetter

, together!




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