Sales & Customer Care Executive - Etisalat Plans
Job Overview
Sharaf DG is hiring a Sales & Customer Care Executive to promote Etisalat services and ensure exceptional customer support across business and government segments. Based in Dubai, this role focuses on selling telecom plans and resolving customer inquiries professionally while building trust and loyalty through consistent service excellence.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Customer Service / Sales
Salary: 4500-6000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
The Sales & Customer Care Executive will be responsible for engaging clients with Etisalat\'s range of telecom services-postpaid, prepaid, and enterprise plans. The role includes managing queries, resolving complaints, maintaining customer records, and improving satisfaction by providing personalized solutions.
Key Responsibilities

• Promote Etisalat plans to businesses, government entities, institutions, and Emirati clients
• Explain product features, offers, and pricing structures clearly to prospective customers
• Identify upselling and cross-selling opportunities to maximize customer value
• Build and maintain long-term relationships through effective communication
• Handle customer inquiries and complaints, ensuring timely and professional resolution
• Follow company communication protocols and service standards
• Document interactions, issues, and solutions in the system accurately
• Proactively recognize trends in customer feedback and alert supervisors
• Respond promptly to calls, emails, and inquiries, ensuring high service levels
• Demonstrate a full understanding of Etisalat products and services
• Collaborate with team members to meet individual and group service KPIs

Job Requirements

• Minimum 1 year of experience in call center, customer care, or front desk roles
• Graduate preferred
• Certification in customer service is an advantage
• Strong verbal and written communication skills
• Excellent listening and interpersonal skills
• Ability to multitask and resolve issues under pressure
• Computer proficiency and familiarity with CRM systems
• Team-oriented with a customer-first mindset

What We Offer

• Frontline role in a growing telecom sales and support team
• Competitive salary with opportunity for sales incentives
• Ongoing product and service training in a structured support environment
• Exposure to a wide customer base including government and enterprise clients

About the Company
Sharaf DG, a key player in the UAE's retail and telecom sectors, partners with Etisalat to deliver cutting-edge connectivity solutions. With a commitment to customer excellence and technology-driven service, Sharaf DG is focused on delivering superior telecom experiences to both individual and institutional customers.
Job Title Sales & Customer Care Executive - Etisalat Plans
Sales & Customer Care Executive - Etisalat Plans
Job Overview
Sharaf DG is hiring a Sales & Customer Care Executive to promote Etisalat services and ensure exceptional customer support across business and government segments. Based in Dubai, this role focuses on selling telecom plans and resolving customer inquiries professionally while building trust and loyalty through consistent service excellence.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Customer Service / Sales
Salary: 4500-6000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
The Sales & Customer Care Executive will be responsible for engaging clients with Etisalat\'s range of telecom services-postpaid, prepaid, and enterprise plans. The role includes managing queries, resolving complaints, maintaining customer records, and improving satisfaction by providing personalized solutions.
Key Responsibilities

• Promote Etisalat plans to businesses, government entities, institutions, and Emirati clients
• Explain product features, offers, and pricing structures clearly to prospective customers
• Identify upselling and cross-selling opportunities to maximize customer value
• Build and maintain long-term relationships through effective communication
• Handle customer inquiries and complaints, ensuring timely and professional resolution
• Follow company communication protocols and service standards
• Document interactions, issues, and solutions in the system accurately
• Proactively recognize trends in customer feedback and alert supervisors
• Respond promptly to calls, emails, and inquiries, ensuring high service levels
• Demonstrate a full understanding of Etisalat products and services
• Collaborate with team members to meet individual and group service KPIs

Job Requirements

• Minimum 1 year of experience in call center, customer care, or front desk roles
• Graduate preferred
• Certification in customer service is an advantage
• Strong verbal and written communication skills
• Excellent listening and interpersonal skills
• Ability to multitask and resolve issues under pressure
• Computer proficiency and familiarity with CRM systems
• Team-oriented with a customer-first mindset

What We Offer

• Frontline role in a growing telecom sales and support team
• Competitive salary with opportunity for sales incentives
• Ongoing product and service training in a structured support environment
• Exposure to a wide customer base including government and enterprise clients

About the Company
Sharaf DG, a key player in the UAE's retail and telecom sectors, partners with Etisalat to deliver cutting-edge connectivity solutions. With a commitment to customer excellence and technology-driven service, Sharaf DG is focused on delivering superior telecom experiences to both individual and institutional customers.
Post Details
Job Start Date
Salary from 45000.00
Salary to 6000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location