Sales & Customer Service Executive - Etisalat Plans
Job Overview
Sharaf DG is hiring a Sales & Customer Service Executive to promote and sell Etisalat postpaid, prepaid, devices, and accessories to individual and business customers. Based in Dubai, this customer-facing role involves direct sales, upselling, service handling, and relationship building to support revenue growth and client satisfaction.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Customer Service / Sales
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
The Sales & Customer Service Executive will actively engage with customers to present Etisalat plans and solutions, address queries, resolve concerns, and ensure customer satisfaction. The role requires product knowledge, strong communication skills, and the ability to handle inquiries efficiently while delivering a positive service experience.
Key Responsibilities

• Promote and sell Etisalat plans including mobile, prepaid/postpaid, and telecom devices
• Provide clear and accurate information about product features, pricing, and promotions
• Upsell and cross-sell accessories and value-added services to enhance revenue
• Build strong customer relationships through effective communication and support
• Handle customer complaints, provide timely resolutions, and document feedback
• Maintain customer records including transactions, complaints, and resolutions
• Respond promptly to customer inquiries across communication channels
• Identify customer needs and recommend suitable telecom solutions
• Maintain a professional and empathetic approach in all customer interactions
• Keep up-to-date with product knowledge to confidently answer queries
• Support internal teams with insights on customer trends and feedback

Job Requirements

• Minimum 2 years of experience in sales, front desk, or customer service roles
• Graduate qualification preferred
• Certification in customer service is a plus
• Strong communication and interpersonal skills
• Excellent listening, problem-solving, and multitasking abilities
• Computer proficiency and CRM system familiarity
• Positive attitude and willingness to go the extra mile for customer satisfaction

What We Offer

• Direct role in growing Etisalat\'s presence through retail sales and service excellence
• Competitive salary with sales incentive potential
• Supportive environment with training on telecom products and customer service techniques
• Exposure to one of the UAE's leading telecom service portfolios

About the Company
Sharaf DG is a leading retail and service provider in the UAE, offering a wide range of electronics, telecom, and energy solutions. Through key partnerships like Etisalat, Sharaf DG delivers personalized telecom products and services to individual, corporate, and government clients. This role is central to delivering service excellence and driving customer loyalty.
Job Title Sales & Customer Service Executive - Etisalat Plans
Sales & Customer Service Executive - Etisalat Plans
Job Overview
Sharaf DG is hiring a Sales & Customer Service Executive to promote and sell Etisalat postpaid, prepaid, devices, and accessories to individual and business customers. Based in Dubai, this customer-facing role involves direct sales, upselling, service handling, and relationship building to support revenue growth and client satisfaction.
Job Location: Dubai, United Arab Emirates
Industry: Telecommunications
Function: Customer Service / Sales
Salary: 5000-7000 monthly (Market estimated)
Gender: Any
Job Type: Full-time
Job Overview
The Sales & Customer Service Executive will actively engage with customers to present Etisalat plans and solutions, address queries, resolve concerns, and ensure customer satisfaction. The role requires product knowledge, strong communication skills, and the ability to handle inquiries efficiently while delivering a positive service experience.
Key Responsibilities

• Promote and sell Etisalat plans including mobile, prepaid/postpaid, and telecom devices
• Provide clear and accurate information about product features, pricing, and promotions
• Upsell and cross-sell accessories and value-added services to enhance revenue
• Build strong customer relationships through effective communication and support
• Handle customer complaints, provide timely resolutions, and document feedback
• Maintain customer records including transactions, complaints, and resolutions
• Respond promptly to customer inquiries across communication channels
• Identify customer needs and recommend suitable telecom solutions
• Maintain a professional and empathetic approach in all customer interactions
• Keep up-to-date with product knowledge to confidently answer queries
• Support internal teams with insights on customer trends and feedback

Job Requirements

• Minimum 2 years of experience in sales, front desk, or customer service roles
• Graduate qualification preferred
• Certification in customer service is a plus
• Strong communication and interpersonal skills
• Excellent listening, problem-solving, and multitasking abilities
• Computer proficiency and CRM system familiarity
• Positive attitude and willingness to go the extra mile for customer satisfaction

What We Offer

• Direct role in growing Etisalat\'s presence through retail sales and service excellence
• Competitive salary with sales incentive potential
• Supportive environment with training on telecom products and customer service techniques
• Exposure to one of the UAE's leading telecom service portfolios

About the Company
Sharaf DG is a leading retail and service provider in the UAE, offering a wide range of electronics, telecom, and energy solutions. Through key partnerships like Etisalat, Sharaf DG delivers personalized telecom products and services to individual, corporate, and government clients. This role is central to delivering service excellence and driving customer loyalty.
Post Details
Job Start Date
Salary from 5000.00
Salary to 7000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location