Job Description

HOW WILL YOU MAKE AN IMPACT?
As an Roger Dubuis Brand Ambassador, you will be instrumental in delivering an exceptional client experience and driving boutique sales performance. Your role is to embody the unique Roger Dubuis spirit in every interaction, combining expert product knowledge, compelling storytelling, and fostering deep emotional connections with our discerning clientele. As a Sales Associate, you are responsible for achieving ambitious sales goals while consistently ensuring the highest standards of customer experience.
Your key responsibilities will include:

• Achieving monthly and annual boutique sales turnover, in alignment with Roger Dubuis' commercial strategy, sales ceremony, and commitment to client service excellence.
• Cultivating and developing a robust network and a loyal clientele.
• Providing unparalleled customer service and an exceptional after-sales experience.
• Crafting and delivering bespoke experiences for Ultra High Net Worth Individuals (UHNWI) clients to ensure their continued engagement and loyalty to the brand.
• Articulating the captivating Roger Dubuis story, our unwavering commitment to quality standards, and the intricacies of our collections to clients.
• Generating new business opportunities through active participation in social functions within the community, inviting current and prospective clients to exclusive in-boutique events, and leveraging social media platforms and other support channels to reach out to clients.
• Enriching the customer database with meticulous accuracy, communicating effectively on novelties, events, giftings, campaigns, and providing comprehensive reporting (CRM).
• Maintaining the highest standards of boutique presentation and ensuring all merchandise is properly maintained and secured at all times.
• Adhering strictly to all implemented Maison policies and procedures concerning security, consignments, after-sales services, and valuation requests.
• Actively participating in meetings, cycle inventory counts, and all daily operational tasks as required.
• Assisting fellow Boutique Ambassadors during sales, including providing customer service, gift wrapping, and conveying pieces from stock.
• Performing all "back of the house" activities essential for the smooth operation of the boutique.
• Executing any specific tasks entrusted by the Boutique Manager, such as re-stocking, display management, and sales accessories follow-up and maintenance.
• Respecting, applying, and promoting all compliance and security rules.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?
To thrive in this role, you will bring:

• An entrepreneurial mindset, coupled with a proactive and creative approach.
• Exceptional team player qualities and superior organizational skills.
• A profound passion for High Watchmaking and a deep understanding of the UHNWI Lifestyle.
• A keen sensitivity to the luxury watch industry and its competitive landscape.
• Comfort and expertise in working with an international UHNWI clientele.
• Fluency in English is essential, with Arabic or other foreign languages being a significant advantage.
• A Bachelor's degree or equivalent is preferred.
• You will be a dedicated and hard-working individual with a consistently positive attitude.
• The ability to excel in a fast-paced environment.
• Excellent interpersonal, communication, and organizational skills.

WHAT MAKES OUR GROUP DIFFERENT?
Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

Skills Required