HUGO BOSS is one of the leading fashion and lifestyle companies in the premium segment with over 17,000 employees worldwide. As versatile as we are, we are united by a common goal: We love fashion, we change fashion!
Become a brand ambassador and be part of a team that works with passion, ambition and expertise to create excellent customer experiences. Be among the first to bring our collections from the runway to the customers! Join our team and explore career opportunities that are tailor-made for you!
What you can expect: To provide excellent levels of customer service and surpassing customer expectations at every opportunity. To maximize every selling opportunity to achieve store and individual sales targets and KPI indicators. To identify customer needs and answer all product-related questions. Be able to respond to queries regarding price, location, features, benefits and use of HUGO BOSS merchandise. To administer \xe2\x80\x98Seven Steps\xe2\x80\x99 selling techniques to enable you to meet set targets. To follow Company procedures and processes to maintain the security of stock, customer records and cash handling. To enhance and maintain brand standards of merchandise presentation and housekeeping standards. To ensure all customers\xe2\x80\x99 orders and alterations are completed efficiently and on time. Maintaining accurate records of all customer requirements and following company procedures. To optimize product knowledge to the best advantage in recommending and drawing customer\xe2\x80\x99s attention to products in order to maximize selling opportunities. To resolve customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management. To attend and participate in all store meetings and training events as required. Ensuring good communication is maintained. To foster a team working attitude and be open to constructive feedback. To check prices and maintain records for all stock as part of the cycle count discipline. To communicate all potential health and safety risks to the store manager and ensure any action complies with Company safety and security procedures at all times. To take accountability for their own safety and those around them, including colleagues and customers by working to company procedures and highlighting any unsafe working practices. Any other tasks as outlined by the store management team which are necessary to the business demands. To adhere to company policy on dress code and conduct.
Your profile: Demonstrable experience of retail sales in a luxury brand environment. Understand and represent the brand attributes. The ability to deal with all management levels within the company. Enthusiastic, self-confident and self-motivated. Willing to adapt and take on new challenges. A candidate who is driven to continually improve Always presents a professional image. Successfully able to handle multiple demands and competing priorities. Professionalism is maintained under all circumstances. Works effectively and efficiently. Prepared to go the extra mile to achieve targets. Seeks opportunities to be proactive and pre-empt client needs. Demonstrates respect and politeness and regularly exceeds customer expectations. Liaises frequently with customers to keep them fully informed. Shows innovation and initiative in setting customer care standards. Shows \xe2\x80\x98hunger\xe2\x80\x99 and ambition to drive through initiatives and change to achieve company targets. Strong selling skills. Good interpersonal and communication skills.
Your benefits:
We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person\xe2\x80\x99s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.