Sales & Reservation Manager
Fà¨s, Morocco
Job Description
Company Description
THE RIAD FES, A UNIQUE PLACE IN THE HEART OF THE MEDINA OF FES
Pioneers in the rehabilitation of the old Riads of the thousand year old city, it is as enthusiasts of our city, of our cultural and architectural heritage and of the Moroccan art of living and entertaining that we decided to restore this Riad to its original splendour. Formerly the property of a notable of the city, this Riad was home to one of the most refined families of Fez. It is in the respect of the tradition that we restored this palace of the XIVth century to make you live a unique experience. For 20 years, we have been at the service of our clients to help them discover Moroccan traditions in this luxurious and comfortable setting.
Pioneers in the rehabilitation of the old Riads of the thousand year old city, it is as enthusiasts of our city, of our cultural and architectural heritage and of the Moroccan art of living and entertaining that we decided to restore this Riad to its original splendour. Formerly the property of a notable of the city, this Riad was home to one of the most refined families of Fez. It is in the respect of the tradition that we restored this palace of the XIVth century to make you live a unique experience. For 20 years, we have been at the service of our clients to help them discover Moroccan traditions in this luxurious and comfortable setting.
Coordination of Sales and Reservation Departments Coordinate with sales and reservation team for all room bookings and provide training to all customer service coordinators and assist to resolve all issues. Analyze all room requirements and collaborate with sales and marketing team to ensure compliance to all revenue management guidelines. Manage all guest issues and ensure response to all queries and monitor flow of dining rooms and recommend ways to increase revenue. Provide training to resolve all issues and provide training to employees to maintain all everyday schedule. Collaborate with maintenance and operations department to resolve all guest issues and maintain inventory of all guest rooms. Forecast all project requirements on everyday basis and ensure achievement of all hotel reservation objectives. Manage and ensure resolution of all guest issues and provide training to all new employees for all policies and procedures. Oversee reservation administration and provide update to reservation systems and process all requests and manage inventory of all processes and recommend ways to maximize revenue. Provide require feedback and assist to answer all incoming calls and manage all online inquiries.
Qualifications
Minimum 3 years experience as Reservation supervisor or Asst. Manager on a reputed hotel High level in fluency in Arabic, French and English.
Additional Information
Proficiency in Arabic, French & English; knowledge of other languages is a plus
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Job Detail
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Job IdJD1419592
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationFà¨s, Morocco
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EducationNot mentioned