Essential Roles and Responsibilities: Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times. Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels. Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc. Recruit customers for the database, accurately entering their details on the POS system.
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