Client Advisor Uae National
Abu Dhabi, United Arab Emirates
Job Description
Reference Code: 91478
Client Advisor - UAE National
Abu Dhabi, AZ, AE
Permanent
Founded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997. Today Panerai develops and crafts its movements and watches at its Neuch\xc3\xa2tel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.
JOB TITLE: Client Advisor \xe2\x80\x93 UAE National REPORTS TO: Boutique Manager LOCATION: Panerai Boutique \xe2\x80\x93 Galleria Mall \xe2\x80\x93 Abu Dhabi
MAIN PURPOSE
A passionate, dynamic sales associate to join a professional & exciting team in Abu Dhabi, UAE. He/She will be responsible for promoting the brand image and meet or exceed the monthly sales objective, while following all the steps of the sales process and offer an exclusive customer experience in line with the brand guidelines. The sales associate will be reporting to the Panerai Boutique Manager
KEY RESPONSIBILITIES
SALES
ATMOSPHERE
INVENTORY
PROCEDURES & REPORTING
CUSTOMER RELATIONSHIP MANAGEMENT
MAIN PURPOSE
A passionate, dynamic sales associate to join a professional & exciting team in Abu Dhabi, UAE. He/She will be responsible for promoting the brand image and meet or exceed the monthly sales objective, while following all the steps of the sales process and offer an exclusive customer experience in line with the brand guidelines. The sales associate will be reporting to the Panerai Boutique Manager
KEY RESPONSIBILITIES
SALES
- Boutique sales: meet & exceed budget
- Private viewing with VIP clients
- Receiving new products \xe2\x80\x93 checking & tagging
- Handling discount or gratuity requests or other sales actions in the context of the policy defined by the Brand and Finance department
ATMOSPHERE
- Exterior: display windows, lighting, brand name, etc.
- Interior: Point of sale Material, publishing material, Boutique Furniture, lighting, furniture, brand name logo and visuals, catalogues, sales accessories, etc.,
INVENTORY
- Monthly stock taking of all items in the boutique
- Consistency with procedures and continuous checking.
- Participating in stock replenishment request
PROCEDURES & REPORTING
- Cash & Invoicing
- Store opening & closing responsibilities as required
- Follow security procedures in the boutique as per brand and group policies
- NSI Entries (invoices + transfers)
- Timely sales reporting
- Repair documentations
CUSTOMER RELATIONSHIP MANAGEMENT
- Brand Ambassador attitude to be demonstrated internally and externally
- After Sales Service: providing a high level of follow on repairs in coordination with Head office and Richemont Customer service Centre.
- CRM:
- Participate efficiently in all CRM activities (daily activities and punctual campaign/programs)
- Database maintenance and growth, in line with KPI\xe2\x80\x99s: building & maintain a long term relationship with existing & new clients
- Excellent organization, presentation and communication skills
- Proven Experience in a luxury service oriented environment
- Customer focused: strong understanding of service and customer priorities
- Strong attention to detail with the ability to handle multiple task simultaneously
- Excellent presentation, oral and written communication skills
- Reliable, level headed and honest
- Computer skills
- Fluent in English
- In line with the UAE Government\xe2\x80\x99s Emiratization initiative, Richemont will only consider UAE Nationals with a family book for this opportunity.
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Job Detail
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Job IdJD1525284
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAbu Dhabi, United Arab Emirates
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EducationNot mentioned