Job Description

Job Duties and Responsibilities:

Oversee the logistics of safari tours, ensuring timely and efficient execution of all activities, including transport, accommodations, and guided tours. Provide exceptional customer service by addressing guest inquiries, concerns, and special requests before, during, and after the safari. Assist in designing and planning safari itineraries, ensuring all aspects of the tour, from travel schedules to meal arrangements, are well-organized and meet guest expectations. Manage relationships with third-party vendors, including transport providers, hotels, lodges, and local guides, to ensure the highest standards of service. Coordinate with field staff, including safari guides, drivers, and other support personnel, ensuring they are well-prepared and fully briefed on guest needs and expectations. Handle safari bookings, confirmations, and payments. Ensure all necessary documentation, including permits and travel details, are provided to guests in advance. Handle any operational issues that arise during the safari, such as delays or guest concerns, ensuring timely resolution and maintaining customer satisfaction.

Job Qualifications:

Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field (Preferred) 2-4 years of experience in safari operations, tour coordination, or a similar role in the travel and tourism industry (Required) Valid UAE driving license is an advance. Previous experience working with international guests or managing high-end safari operations (Preferred) Strong organizational and multitasking skills Excellent communication and interpersonal skills Attention to detail and a customer-focused approach Strong problem-solving and decision-making skills Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and familiarity with booking systems or CRM software Knowledge of travel and tourism industry standards and regulations Familiarity with the specific safari destinations
Job Type: Full-time

Pay: AED4,000.00 - AED4,500.00 per month

Application Question(s):

What is your current visa status? What is your Nationality? Do you have a previous experience in same role? Do you have an experience with Hotel allocations?
Experience:

UAE: 2 years (Required) * Tourism: 2 years (Preferred)