Saas Product Support Specialist
Dubai, DU, AE, United Arab Emirates
Job Description
Job Category:
AdminJob Type:
Full TimeJob Location:
DubaiDuties & Responsibilities
Respond promptly to customer queries related to SaaS product functionality and troubleshooting. Guide users through setup, onboarding, and feature utilization via chat, email, or call. Work closely with the product and engineering teams to escalate and resolve technical issues. Maintain updated knowledge base articles, FAQs, and user documentation. Collect user feedback to help improve product performance and user experience. Identify recurring issues and suggest long-term fixes or automation opportunities. Ensure a high level of customer satisfaction through effective problem-solving and communication. Track support metrics (tickets resolved, response time, etc.) and report trends to leadership. Provide assistance during new feature rollouts or system updates. Participate in cross-functional meetings to align support goals with product roadmaps.
Job Profile
Bachelor's degree in IT, Business, or related field. 1-3 years of experience in SaaS customer support or technical support roles. Strong understanding of SaaS architecture, cloud platforms, and APIs. Excellent verbal and written communication skills. Familiarity with CRM or ticketing systems like Zendesk, Freshdesk, or HubSpot. Ability to handle multiple queries under pressure with patience and professionalism. * Knowledge of SQL or debugging tools is a plus.
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1888211
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDubai, DU, AE, United Arab Emirates
-
EducationNot mentioned