Job Description

We are seeking a dedicated and experienced iManage Work Support Specialist to provide on-site technical support for our clients in Iraq. The ideal candidate will have expertise in both cloud version and on-premise deployments of iManage Work, a leading document and email management solution. This role requires a native Arabic speaker with fluent English proficiency to ensure seamless communication with local teams and international stakeholders. The position is based full-time on-site in Iraq, with potential for occasional travel within the region.

Key Responsibilities

- Provide first-line technical support for iManage Work systems, including troubleshooting, configuration, and maintenance for both SaaS and on-premise environments.

- Assist users with day-to-day issues related to document management, email integration, security settings, and workflow optimization.

- Conduct on-site installations, upgrades, and migrations between cloud and on-premise setups as needed.

- Collaborate with internal IT teams and external vendors to resolve complex technical problems and implement best practices.

- Deliver training sessions and create user guides tailored to Arabic-speaking audiences, while ensuring materials are available in both Arabic and English.

- Monitor system performance, perform regular audits, and recommend improvements to enhance efficiency and compliance.

- Handle incident management, including logging tickets, prioritizing issues, and ensuring timely resolutions in line with SLAs.

- Stay updated on iManage product updates, certifications, and industry trends to provide proactive support.

Required Qualifications and Skills

- Experience: Minimum 3-5 years of hands-on experience supporting iManage Work or similar document management systems (e.g., NetDocuments, OpenText). Proven expertise in both cloud-based and on-premise server deployments is essential.

- Technical Skills:

- Strong knowledge of iManage Work modules, including WorkSite, Mobility, Security, and Integration with Microsoft Office/Outlook.

- Proficiency in Windows Server, SQL databases, Active Directory, and cloud platforms (e.g., Azure, AWS) for on-premise and SaaS configurations.

- Familiarity with scripting (e.g., PowerShell) and API integrations for custom solutions.

- Language Proficiency: Native Arabic speaker with fluent English (both written and spoken). Ability to communicate technical concepts clearly in both languages.

- Education: Bachelor's degree in Computer Science, Information Technology, or a related field. iManage certifications (e.g., iManage Certified System Engineer) are highly preferred.

- Soft Skills: Excellent problem-solving abilities, strong customer service orientation, and the ability to work independently in a fast-paced environment. Must be adaptable to on-site client demands and cultural nuances in Iraq.

- Other Requirements: Willingness to reside full-time in Iraq (specific location to be discussed during interview). Valid work visa or eligibility to work in Iraq is required. Must be available for occasional after-hours support.

What We Offer

- Competitive salary and benefits package, including health insurance, relocation assistance (if applicable), and professional development opportunities.

- A collaborative work environment with exposure to cutting-edge legal tech solutions.

- Opportunities for career growth within a dynamic international team.

Job Type: Full-time

Pay: From AED8,000.00 per month

Education:

Bachelor's (Required)
Language:

arabic (Required)
License/Certification:

* imanage work certification (Preferred)