Job Description

Job Summary:

We are seeking a

highly skilled, analytical, and proactive Fortra Automate Developer & Production Support Analyst

to join our team. The ideal candidate will have

4+ years of hands-on RPA experience

, a

strong programming background (5+ years)

, and a proven ability to automate multiple business processes. This role involves developing automation solutions, managing production support (including after-hours), and troubleshooting complex workflows. The candidate must be able to

work confidently both independently and collaboratively

within a team.

Key Responsibilities:

Automation Development:

Design, develop, and maintain automation workflows using

Fortra Automate

. Build and maintain scripts/macros (e.g., Excel VBA, PowerShell) to automate repetitive tasks. Develop HTML-based dashboards and interfaces for automation visibility. Automate multiple business processes across departments, ensuring scalability and reliability. Integrate automation solutions with other platforms and tools.

Production Support:

Monitor and support production workflows, ensuring stability and performance. Troubleshoot and resolve issues in

large and complex workflows

. Provide

after-hours support

for critical production systems as part of an on-call rotation.

Ensure immediate resolution of production issues within 30 minutes

, wherever feasible, to minimize business impact. Perform root cause analysis and implement preventive measures.

Infrastructure & Networking:

Collaborate with infrastructure teams to ensure automation solutions are deployed and maintained effectively. Troubleshoot basic networking and infrastructure-related issues impacting automation or production.

Collaboration & Documentation:

Work closely with QA, DevOps, and business teams to ensure seamless integration and support. Document automation processes, support procedures, and troubleshooting guides. Demonstrate the ability to

work independently

on tasks and also

collaborate effectively

within cross-functional teams.

Required Skills & Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field.

4+ years of experience in RPA development or other automation tools

, preferably with

Fortra Automate

.

5+ years of programming experience

(e.g., Python, PowerShell, VBScript). Hands-on experience with

UiPath

,

Automation Anywhere (AA)

, or

Blue Prism

is a strong plus. Experience in automating multiple processes across business functions. Proficiency in

HTML

,

Excel Macros/VBA

, and other automation tools. Basic understanding of

networking

,

Windows infrastructure

, and

server environments

. Proven ability to

troubleshoot large-scale workflows

and resolve complex issues. Strong

problem-solving

and

critical thinking

skills. Willingness to provide

after-hours production support

. * Excellent communication and documentation skills.