Job Description

"Launch" into Customer Operations (Trainee Customer Operations Officer)
Duration: 12 months
Monthly Gross Salary: AED 12,500
Location: Abu Dhabi, United Arab Emirates
At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.
By joining Rolls-Royce in an Emerging Talent Programme, you'll have the opportunity to work on world-class solutions, supported by a culture that champions belonging, creativity, and your professional growth.
Position summary:
"Launch" is our new pathway for graduates to transition seamlessly into the business. The programme is designed for ambitious graduates (Bachelors, Masters or PhD level) who are ready to make an impact from day one, supported with on the job learning and career progression opportunities.
This Trainee Customer Operations Officer role sits at the heart of our ME&A Customer Team and links service lines, regional teams and projects, ensuring effective co-ordination and fleet health delivery. It supports smooth operations, drives customer alignment and collaborates closely with teams in Middle East & Africa and Derby (UK).
What you'll be doing:

• Developing effective working relationships with the Engineering, Maintenance Planning and Operational Planning teams for our customers
• Supporting Transformation and Performance projects in conjunction with teams around UK and Global regions
• Collaborating with Rolls-Royce teams involved in on-wing and off-wing activities, while gaining hands-on experience across different functions
• Contributing to the development and improvement of tools and processes that enable smooth operation of the Aftermarket Operations Team
• Collaborating and aligning with the Customer Regional Team in Middle East & Africa and the Customer Aftermarket Service Teams in Derby (UK) to develop a global perspective of Rolls-Royce operations

Who we're looking for:

• Recently qualified Graduate in a business or numerate discipline
• Problem-solving skills with a curious, open-minded and team-oriented mindset
• Self-motivated with an ability to work in a multifunctional environment
• Curiosity, drive and the willingness to learn from data, experimentation and experienced peers
• Proficient IT skills
• Proficient in both written and spoken English

Our behaviours drive us - we put safety first, do the right thing, keep it simple and make a difference. We'll expect that of you, too.
What we offer:

• A structured training programme with mentorship
• A dynamic and challenging work environment
• A company committed to developing you personally and professionally
• Responsibility from day one in a fast growing and global company

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.
Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.
Closing date: 9th Nov 2025
Programme
Job Posting Date 28 Oct 2025; 00:10

Skills Required