Rider Quality Support

Dubai, United Arab Emirates

https://www.mncjobsgulf.com/company/delivery-hero

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Job Description

Company Description
talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's on Your Plate?

Have an enforcement presence that discourages illegitimate behavior on/off the field. This may mean issuing warnings to the riders breaking guidelines
Evaluate local traffic and road safety concerns, observe problem areas, behaviors and provide inputs
Check and make sure riders are using all talabat branded gears (uniform, bag, box, mask, gloves etc). At the same time flag non-talabat riders using talabat rider gears to maintain brand consistency on the road
Find out riders not maintaining hygiene standards of their uniform, food bag/box and keeping their bikes timely serviced
On the spot verification of rider and bike documents (Driving License, Emirates ID, Mulkiya etc) as per local laws
Monitor and control the rider's behavior towards restaurant/customer and vice versa
Visit high restaurant density areas during demand peak times to ensure riders are maintaining safe distance.
Assist riders community (irrespective of the company) in emergency situations (accidents, breakdowns etc)
Perform the vital public services of protecting life and property. Assist people in need (community support)
Maintain your presence on the ground as Talabat's face

Qualifications
What did we order?

Minimum 1 year of experience as a delivery rider and 2-3 years of experience as a fleet/security coordinator
Presentable with good physical fitness
Disciplined, organised person with strong ethics
Ability to maintain a professional standards even during stressful situations
Good communication skills, both written and verbal. English and Hindi/Urdu is a must, Arabic is a plus
Proficient in recording, reporting and analysing data
Persuasive skills in order to be able to coach non-compliant riders effectively
Valid Driving License