Job Description

Summary:

• Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.
• Explain guarantee, special rate, and cancellation policies to callers.
• Accommodate and document special requests.
• Answer questions about property facilities/services and room accommodations.
• Follow sales techniques to maximize revenue.
• Communicate information regarding designated VIP reservations.
• Input and access data in reservation system.
• Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.
• Oversee accuracy of room blocks and reservations.
• Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups.
• Set-up proper billing accounts according to Accounting policies.

Others

• Follow all company policies and procedures;
• ensure uniform and personal appearance are clean and professional;
• maintain confidentiality of proprietary information;
• protect company assets.
• Welcome and acknowledge all guests according to company standards;
• anticipate and address guests' service needs;
• assist individuals with disabilities;
• thank guests with genuine appreciation.
• Speak with others using clear and professional language;
• prepare and review written documents accurately and completely;
• answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others;
• support team to reach common goals;
• listen and respond appropriately to the concerns of other employees.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Job Type: Full-time Salary: AED1,500.00 - AED1,700.00 per month Ability to commute/relocate:

• Ras al-Khaimah: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Opera, PMS: 2 years (Required)