Company Description

Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Willow Stream Spa and the Fairmont Falcons Kids\xe2\x80\x99 Club.

• Responsible for all admin related tasks in the department, including invoices, accruals, monthly payroll attendance in coordination with the Talent & Culture Team.
• Collect, organize, and analyze data related to room reservations, occupancy rates, pricing, and revenue. Identify trends and patterns to provide actionable insights.
• Support revenue managers in forecasting room revenue and demand to help in planning and decision-making.
• Update and maintain rates and availability in various distribution channels, such as the hotel\'s website, online travel agencies, and global distribution systems.
• Monitor and research competitor pricing and strategies to make recommendations for pricing adjustments and promotional activities.
• Coordinate all internal and external correspondence in the department, answering the phone, blocking the team\xe2\x80\x99s calendar etc.
• Consistently offers professional, engaging and friendly service to clients and internal colleagues mostly conducted via phone and email
• Update and maintain rates and availability in various distribution channels, such as the hotel\'s website, online travel agencies, and global distribution systems.
• Prepare regular reports, including daily, weekly, and monthly reports, to track key performance indicators. Present findings and recommendations to the revenue management team.
• Assist in creating, implementing, and monitoring promotional offers and packages to attract guests and increase revenue.
• Assist with the creation and organization of all SOPs related to the department
• Creates and follows up on incident reports related to IT / Revenue / Distribution related matters
• Assists with benchmarking exercises
• Assists in collecting and preparing presentations for the Revenue / Reservations Department
• Assists room reservations during peak demand periods
• Supports with Total revenue management initiatives
• Prepares Meetings minutes and distributes as needed
• Supports the cluster functions for Fairmont, Movenpick JLT and Riva Beach Club
• Participate in internal and external audits by providing necessary documentation and assisting auditors with revenue-related inquiries.

Qualifications

• Excellent communication and organizational skills
• Acute attention to detail and accuracy of work
• High level of IT skills, including Excel, PowerPoint, Outlook, Oasys, Opera and Word
• Proactive approach to meeting deadlines and targets
• Excellent organizational and administration skills
• Previous experience as a Reservations Supervisor or Revenue Intern/Analyst willing to grow in the Revenue Management Field
• Flexible and accommodating personality
• Experience and strong drive towards data quality

Additional Information

Visa Requirements:

Please note that you must be eligible to live and work in Dubai.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor\xe2\x80\x99s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow\'s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Accor