Retention Specialist (arabic Speaker)
Dubai, United Arab Emirates
Job Description
Join FxPro: an international fintech company for talented professionals. We are always on the lookout for individuals who can perform and excel in a dynamic and innovative working environment. We view each and every one of our employees as an indispensable part of the team. Join our growing international team with offices in Limassol, London, Monaco, Nassau & Dubai with 200+ FxPro employees of 22 nationalities.
As the Retention Specialist, you will join our Dubai office. This is a great opportunity to work with a dynamic team of professionals and develop your skills. Your duties will include but not limited to constant communication with clients, delivering service and support, and maintaining good relationships with high value clients.
You will:
As the Retention Specialist, you will join our Dubai office. This is a great opportunity to work with a dynamic team of professionals and develop your skills. Your duties will include but not limited to constant communication with clients, delivering service and support, and maintaining good relationships with high value clients.
You will:
- Focus on communicating with clients via outgoing phone calls for one of many reasons outlined by the head of the department.
- Deliver Service and Support to clients through Live Chat, email and phone, providing support by identifying problems and offering solutions – as needed.
- Contacting clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile.
- Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods. Supporting them with completing this process and offering/suggesting alternatives.
- Maintain relationships with higher value clients as needed to ensure the smooth continuation of business.
- Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary.
- Ensure client records are kept up to date and all communication and guidance provided to clients is recorded.
- Contact clients for any pending matters related to their accounts.
- Follow up on any leads provided by the head of the department.
- Look for opportunities to grow the business through a partnership or local events our requested by the head of the department.
We are looking for:
- Previous experience as a manager of Retention/Sales/Accounting in either the profession or in an internal function.
- Excellent command of the Arabic and English language.
- The ability to think both logically and also non-conventionally when assessing clients.
- Ability to interact at all levels of our business and especially up to and including Head of Department.
- An interest in and/or an understanding of fintech industry.
We offer:
- Competitive Salary
- Medical and life Insurance
- Excellent working environment
- Opportunity to work with a truly global brand
Location Dubai, Dubai
Department Business Development
Employment Type Full-Time
Minimum Experience Experienced
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Job Detail
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Job IdJD1413168
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned