Job Description

Job Specific Responsibilities:

? Serve as the first point of contact for walk-in customers seeking technical assistance.

? Analyze and resolve end user hardware and software computer problems in a timely and accurate fashion.

? Troubleshoot hardware and software issues in person, remotely and via phone.

? Offer daily operations and systems support to users.

? Perform daily operational checklist from @ location to confirm the operational readiness of CLIENT at @ location

? Properly escalating unresolved incidents to the next level of support.

? Follow-up and update customer status and information

? Verify functionality of hardware and software components.

? Administer and support network operations.

? Coordinate and follow up resolution for open/pending incidents.

? Ensure proper recording, documentation and closure.

Other tasks: Onsite support specialist also responsible on conducting IT based trainings to users and IT support during any training or special function conducted by CLIENT . IT onsite support specialist is responsible for doing daily checklist to make sure the site is ready for CLIENT operation. They have to report on a daily basis to IT support lead about the status of checklist.

al Qualification:

? BSc degree or diploma in computer science, IT, Electronics, Computer engineering or any equivalent degree.

? CCNA

? Google Administrator

? ITIL v3 foundation

Experience:

? 3-5 years in field and relevant related IT functional areas; A technical associate/undergraduate degree or equivalent relevant experience preferred

Essential Skills:

• Proven working experience in providing help desk support
• Arabic speaker with very good proficiency in English
• Working knowledge of help desk software, databases and remote control
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• Ability to work under pressure.
• Team management skills.
• Ability to diagnose and resolve unique, nonrecurring problems associated skills
• Application software and operating systems
• Strong IT skills and knowledge including hardware, software and networks.