Retail Training Manager Me

Dubai, United Arab Emirates

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Skills & Qualifications:

Fluency in English and Arabic.
Minimum of 5 years of experience in retail training and development, with a focus on the Middle East market.
Strong understanding of adult learning principles.
Excellent communication, presentation, and facilitation skills.
Ability to adapt training programs to different learning styles and cultural contexts.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Experience with learning management systems (LMS) and e-learning development tools.
Experience managing digital learning apps or mobile learning platforms.
Knowledge of mobile learning best practices and strategies for engaging learners through mobile devices.
Experience with mystery shopping programs and voice of the customer (VOC) methodologies.
Ability to analyse data from mystery shopping and VOC sources to identify training needs and measure program effectiveness.
Strong knowledge of the Middle East retail market, including customer preferences, competitive landscape, and cultural nuances.
Demonstrated ability to work effectively with diverse teams and stakeholders.
Ability to travel within the Middle East region as required.