Job Description

Job Title Retail Training Manager

Description

Position

THE CONTEXT

LVMH's Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

The brands cultivate what makes them unique and is guaranteed to make them stand out for their devotees in a highly competitive global market. The success of the Beauty division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, and young brands with strong potential like Make Up For Ever...

All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image.

LVMH Beauty Middle East manages 8 different brands including Parfums Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma and Benefit Cosmetics. LVMH Beauty Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents' structures.

YOUR MISSION

The Retail & Training Manager is responsible for ensuring consistent performance & brand positioning in our stores. He/she is in charge of designing and implementing a training strategy that sets the highest standards of customer service worldwide, ensuring that all business objectives are met and looking for new development opportunities.

Retail culture and training Sell-Out

• Develop and plan training for Sell-Out staff in line with Marketing, Sales and HR strategy
• Train and develop local teams to deliver new store openings and maintain store presentation
• Develop and maintain the Digital training platform
• Manage and track budget for training department, by optimizing costs and planning
• Deliver training programs in classroom, sales conventions and allocate team resources appropriately
• Implement individual training path for ADP Sell-Out staff (Sales Assistants, Barbers, Counter Managers, Boutique Managers)
• Ensure implementation of coaching programs
• In multi-brand environment, liaise with commercial team to offer both an adapted expertise program as well as on-going novelty training, on field, in classroom, through e-learning
• Ensure the highest standards of Customer interaction and product presentation (e.g. mystery shopping)
• Diffuse a culture of performance (define, set-up and monitor main KPIs) and monitor ROI of training actions
• Conduct regular touch base meetings with Store Managers

Retail operation and performance

• Identify improvements in current store operations to maximize the stores' performance
• Leverage best practices worldwide to drive sales and KPI performance
• Drive business development and expansion strategies (from opening to daily management)
• Actively monitor store led CRM initiatives
• Analyze sales results and propose corrective action plans
• Monitor Sell-Out team performance to increase productivity
• Leverage knowledge of competitor training and Retail /consumer trends

Profile

YOUR PROFILE

• 4+ years' experience in designing, implementing and delivering international training in Retail environment within the Luxury industry
• Excellent written and verbal communication skills
• Excellent relationship building skills
• Strong analytical skills
• Microsoft Office skills
• Fluent in English & Arabic
• Fragrance experience would be a plus
• Customer service oriented and focused on sales
• Strong team leadership skills
• Willingness to be in the field at least 70% of the time

Additional information

WHAT CAN WE OFFER ?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• As part of LVMH Beauty offers Career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.

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