Retail Supervisor | Customer Service & Store Operations | Al-Futtaim Group
Advance your retail career with one of the UAE's most trusted brands. Al-Futtaim Group is hiring a motivated and experienced Retail Supervisor to support daily store operations and elevate the customer experience across our retail locations in Dubai.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Retail Operations and Supervision
Salary: Competitive
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a Retail Supervisor Do?
As a Retail Supervisor at Al-Futtaim, you will assist the Store Manager in overseeing all store activities, ensuring smooth day-to-day operations, high-level customer service, and sales performance. You will train and lead staff, manage stock processes, and maintain store standards, acting as a key support to the management team.
What Are the Key Responsibilities?
- Deliver outstanding customer service and resolve complex issues with professionalism
- Lead by example to support a customer-centric culture and train team members on product knowledge and service
- Assist in overall store operations, including opening/closing, POS handling, and stock receiving
- Maintain proper in-store administrative procedures and ensure accuracy in cash handling and reporting
- Support the Store Manager in training new employees and onboarding processes
- Ensure high store standards and compliance with operating procedures
- Provide guidance to junior staff, helping boost sales through product expertise and upselling techniques
- Handle deliveries, stock discrepancies, and in-store inventory efficiently
- Take responsibility in the absence of the Store Manager to keep operations running smoothly
What Skills Are Needed for a Retail Supervisor in Dubai?
- Excellent customer service and communication skills
- Strong knowledge of store operations and retail POS systems
- Problem-solving abilities and leadership mindset
- Attention to detail, especially with cash handling and admin duties
- Good command of English; Arabic is an advantage
What Equips You for the Role?
Education:
- High school diploma (minimum); additional retail or management certifications are a plus
Experience:
- 3+ years of experience in a retail setting or supervisory position in a customer-facing industry
What Benefits Come with This Position?
- Competitive salary with performance-based incentives
- Work with a recognized brand and industry leader in retail across the UAE
- Opportunities for promotion and professional development within Al-Futtaim Group
- Collaborative work environment and strong corporate values
- Staff discounts and access to exclusive company offers
About the company
Al-Futtaim Group
For over 90 years, Al-Futtaim Group has been a pioneer in delivering trusted global brands to the UAE and beyond. With a strong footprint across the Middle East, Asia, and Africa, Al-Futtaim Retail partners with top names in fashion, electronics, lifestyle, and home improvement. Our commitment to operational excellence and customer satisfaction drives our success across multiple industries. Join our team and be part of a company that values respect, innovation, and integrity in everything we do.
Job Title Retail Supervisor | Customer Service and Store Operations | Al-Futtaim Group
Retail Supervisor | Customer Service & Store Operations | Al-Futtaim Group
Advance your retail career with one of the UAE's most trusted brands. Al-Futtaim Group is hiring a motivated and experienced Retail Supervisor to support daily store operations and elevate the customer experience across our retail locations in Dubai.
Job Location: Dubai, United Arab Emirates
Industry: Retail
Function: Retail Operations and Supervision
Salary: Competitive
Gender: Any
Candidate Nationality: Any
Candidate Current Location: UAE
What Does a Retail Supervisor Do?
As a Retail Supervisor at Al-Futtaim, you will assist the Store Manager in overseeing all store activities, ensuring smooth day-to-day operations, high-level customer service, and sales performance. You will train and lead staff, manage stock processes, and maintain store standards, acting as a key support to the management team.
What Are the Key Responsibilities?
- Deliver outstanding customer service and resolve complex issues with professionalism
- Lead by example to support a customer-centric culture and train team members on product knowledge and service
- Assist in overall store operations, including opening/closing, POS handling, and stock receiving
- Maintain proper in-store administrative procedures and ensure accuracy in cash handling and reporting
- Support the Store Manager in training new employees and onboarding processes
- Ensure high store standards and compliance with operating procedures
- Provide guidance to junior staff, helping boost sales through product expertise and upselling techniques
- Handle deliveries, stock discrepancies, and in-store inventory efficiently
- Take responsibility in the absence of the Store Manager to keep operations running smoothly
What Skills Are Needed for a Retail Supervisor in Dubai?
- Excellent customer service and communication skills
- Strong knowledge of store operations and retail POS systems
- Problem-solving abilities and leadership mindset
- Attention to detail, especially with cash handling and admin duties
- Good command of English; Arabic is an advantage
What Equips You for the Role?
Education:
- High school diploma (minimum); additional retail or management certifications are a plus
Experience:
- 3+ years of experience in a retail setting or supervisory position in a customer-facing industry
What Benefits Come with This Position?
- Competitive salary with performance-based incentives
- Work with a recognized brand and industry leader in retail across the UAE
- Opportunities for promotion and professional development within Al-Futtaim Group
- Collaborative work environment and strong corporate values
- Staff discounts and access to exclusive company offers
About the company
Al-Futtaim Group
For over 90 years, Al-Futtaim Group has been a pioneer in delivering trusted global brands to the UAE and beyond. With a strong footprint across the Middle East, Asia, and Africa, Al-Futtaim Retail partners with top names in fashion, electronics, lifestyle, and home improvement. Our commitment to operational excellence and customer satisfaction drives our success across multiple industries. Join our team and be part of a company that values respect, innovation, and integrity in everything we do.
Post Details
Job Start Date
Salary from 3908.00
Salary to 6603.00
Number of Vacancies 1
Location -
Location City Dubai UAE
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location