Job Title

Retail Senior Training Specialist

Business

Retail

Job Purpose

Develop and implement retail training programs and career development initiatives in line with the best practices to attract, measure and build a strong and competent workforce, meeting, and exceeding world class standards to fully achieve the Retail Operations Department\'s growing needs, plans and vision.

Principal Accountabilities

Talent Development and Training

Implement retail employee development framework which support the department\'s goal and strategy to cover workforce capabilities, skills and competencies required for current and future business strategies.

Develop measurements to determine learning effectiveness of training programs to improve course content and modify delivery methods.

Analyse and conduct training needs survey for all retail sites staff in coordination with business partners to address learning gaps and skills enhancement.

Develop and plan the learning course calendar of activities capturing the essential trainings that would be delivered in an annual basis to meet the business needs and learning progress.

Additional Principal Accountabilities

Policies, Systems, Processes and Procedures

Implement approved retail business policies, processes, systems, standards and procedures to ensure all training activities and programs are aligned with company and management system standards.

Recommend improvements in internal processes against best practices in pursuit of greater efficiency and productivity to align with retail latest acquired quality management systems certifications.

Experience

Requirements

Educational Requirement:

Bachelor\'s degree, with a specialised training in Learning and Development

Experience Requirement:

With at least 5-8 years of relevant experience in Retail Training and Development

ENOC