Job Description

Company Name : The Laundry Hub LLC

Location - DIP 1 - Dubai

Position: Retail Sales Manager

Job Summary:

We are looking for a proactive and experienced Retail Manager to lead our laundry retail operations across multiple branches. This role combines hands-on management with strategic oversight, ensuring high service standards, operational efficiency, and successful expansion into new locations.

Key Responsibilities:

Retail Operations Oversight

Manage daily operations of all laundry retail outlets, ensuring smooth workflow and service consistency. Maintain high standards of cleanliness, customer service, and product presentation. Monitor store performance metrics including order volume, customer retention, and service turnaround. Preparing and enhancing commissions schemes for all staffs.
*

Team Leadership & Development

Supervise and support Customer service and front-line staff. Conduct regular training sessions to improve service quality and operational knowledge. Promote a culture of accountability, teamwork, and customer focus. Preparing and implementing effective SOPs.
*

Sales & Customer Engagement

Drive customer acquisition and retention through promotions, loyalty programs, cross selling and upselling. Handle escalated customer issues and ensure timely resolution. Analyze customer feedback and implement service improvements. Ensuring no pending payments across all the services levels.

Inventory & Resource Management

Oversee stock levels of detergents, packaging materials, and supplies. Coordinate with procurement and vendors to ensure timely replenishment. Implement cost control measures without compromising service quality.
*

Shop Expansion & New Launches

Collaborate with senior leadership on expansion strategy and location scouting. Conduct market research and feasibility studies for new branches. Lead setup, staffing, and operational readiness of new outlets. Ensure brand consistency and operational integration across all locations.
*

Reporting & Strategic Planning

Prepare performance reports and branch-level KPIs. Recommend operational improvements and growth strategies. Contribute to budgeting and forecasting for retail operations.
*

Qualifications:

Minimum 5 years of experience in retail or service operations, preferably in laundry or hospitality. Proven leadership and multi-branch management experience. Strong organizational and problem-solving skills. Experience in launching or scaling service outlets is highly desirable. Excellent communication and interpersonal skills.
Job Types: Full-time, Permanent

Pay: AED10,000.00 - AED12,000.00 per month