Job Description

Date posted:

September 12, 2025

Pay:

10,000.00 (AED) - 15,000.00 (AED) per month

Role Overview

We are looking for a hands-on Operations Manager (Retail Industry) to build and run our operations in the UAE. This role will own logistics, warehousing, inventory control, and fulfillment for our e-commerce platform, while preparing the foundation for future retail stores. The right candidate is both strategic and execution-driven -- someone who can set up systems, manage 3PL partners, and lead teams as the business scales.

Key Responsibilities

Logistics & 3PL: Select, negotiate, and manage third-party logistics partners (delivery, warehousing if outsourced). Monitor SLAs, on-time delivery %, and return-to-origin (RTO) rates. Inventory Management: Implement systems (ERP/WMS or similar) for stock accuracy, cycle counts, re-order points, and shrinkage control. Customs & Imports: Oversee inbound shipments, customs clearance, VAT compliance, and documentation. SOP Development: Build standard operating procedures for receiving, storage, delivery, returns, and future retail store operations. Retail Readiness: Plan and support the logistics and stock allocation for new store openings. KPI & Reporting: Track and report weekly on key metrics (order accuracy, delivery SLA, stock turnover, shrinkage %, fulfillment cost per order). Team Leadership: Recruit, train, and manage warehouse and logistics staff. Instill a culture of accountability and efficiency. E-commerce Fulfillment: Ensure smooth daily operations of order processing, picking, packing, and last-mile delivery. Problem Solving: Act as the point person for operational issues -- from customs delays to stock discrepancies

Key Requirements

6-10 years of experience in operations, logistics, or supply chain management, ideally in retail or e-commerce within the UAE. Proven track record of working with 3PLs, customs, and inventory systems (SAP, Oracle, Odoo, Netsuite, or similar). Strong knowledge of UAE customs, VAT, and compliance for imported consumer goods. Experience in store launch operations is a plus. Data-driven: ability to analyze KPIs and implement process improvements. Leadership skills: able to manage and motivate warehouse teams
Job Type: Full-time