Job Description

KEY RESPONSIBILITIES Key Responsibility 1 : Retail excellence / Retail performance . Manage and is accountable for key operational KPIs (inventory and audit) and develop action plans to deliver excellence. . Lead, assign and ensure achievement of retail objectives . Visit boutique on a regular basis, ensuring and reinforcing Chloe / Richemont Policies & Procedures to ensure compliance within the specified region / BOH organization . Consolidate business results / KPI achievement for the region on weekly / monthly / quarterly basis in line with business needs . In line with the vision of the Maison, Retail Standards and Operations Strategy, develop yearly, quarterly and monthly action plans to achieve business objectives . Manage the overall maintenance of the boutique environment to uphold the Maison's standards and client expectations (including budget management, coordination with Richemont and follow up) Key Responsibility 2 : Retail Projects . Partner with the Middle East... Retail Teams relating to localized and client-centric Art of Living initiatives . Identify business opportunities to drive the Maison's performance at regional level . With the F&A Director, define and execute corporate initiatives including digital / omnichannel tools (Hero, paybylink, clientela V2 etc.). . Be the Key User for corporate and retail projects in the Middle East markets . Collaborate with the Store Planning and Business Development teams for strategic boutique projects (openings / relocations / closings), and lead the execution of key actions once defined . Lead and implement pilot programs within the specified region to guarantee complete execution and quality feedback to the Retail Corporate Team Key Responsibility 3 : Operations Support . Lead the day to day boutique operations within the specified region; act as the 1st line of defense for boutique teams. . With the Boutique Managers, ensure the boutiques have substantial operational support to meet customer traffic flows and operational demands, enhancing overall customer experience and store performance . Act as the boutique liaison with Corporate Departments and Richemont Shared Services as needed. . Act as Finance liaison in relation to regional vendor / invoicing management (PO / MIGO management) as well as any reports on boutique activity needed as per local regulations . Propose and develop streamlined and cost-effective external vendor relationships. . Consolidate and escalate new / recurring IT challenges; propose solutions to the Retail Corporate and Shared Service Teams as needed. . Consolidate boutique materials needs and share request with appropriate partners (Ipad, uniforms, packaging, etc.) . Support boutiques in CS follow up . Manage the Back of House operations (including Stockroom and Repairs) and all related policies and processes such as deliveries (potentially overnight), transfers, inventory, etc.) . Optimize operational processes in place as per market best practice and present to Brand Director and corporate teams . In line with country / market requirements, adhere to Health and Safety regulations and processes Key responsibility 4 : Team Management . Support in all recruitment activities in line with the Maison guidelines and requirements . Lead, drive and coach the boutique managers and teams . Identity training needs of all boutique managers and teams in the region and propose development plans PERSON SPECIFICATION : . Minimum Bachelor's Degree in a major relevant to the role . Minimum 3 years experience in Retail Operations Role . Prior boutique experience, ideally as a Store Manager / Boutique Manager . Strong organizational skills, leadership, coaching and influencing skills . People management experience . Ability to lead and manage projects . Effective communication skills . Team and Customer Centric . High level of responsibility and accountability . Experience in KSA market is preferred . Arabic speakers are preferred due to the requirements of the role

Benefits

Skills Required