Job Description

The Retail Operations Executive plays a vital role in supporting the day-to-day operations across retail stores. This position ensures consistent execution of company standards, streamlines store processes, coordinates between departments, and supports the retail team in delivering an exceptional customer experience while achieving operational efficiency and sales targets.

Key Responsibilities

Act as a liaison between the head office and retail stores to ensure smooth communication and implementation of operational directives. Monitor daily store operations including stock levels, VM standards, cleanliness, and staff performance. Track and analyze store KPIs such as sales, footfall, and conversion rates to identify performance gaps and areas for improvement. Support with store openings, closures, renovations, and relocations including setup coordination and compliance checks. Ensure consistent execution of company policies, SOPs, and health & safety standards across all branches. Coordinate with the logistics, merchandising, and marketing teams to ensure timely product delivery, correct pricing, and promotional execution in stores. Assist with staff scheduling, rostering, and ensuring adequate coverage during peak periods. Compile operational reports and present actionable insights to senior management. Conduct regular store visits and audits to ensure brand consistency and operational excellence. Provide on-ground support during promotional events, seasonal campaigns, or peak sales periods.

Qualifications and Skills

Bachelor's degree in Business Administration, Retail Management, or related field. 2-4 years of experience in a similar retail operations role, preferably within a multi-store environment. Strong analytical and problem-solving skills with attention to detail. Excellent communication and coordination abilities across teams and departments. Proficiency in MS Office (Excel, PowerPoint) and familiarity with POS and retail systems. Ability to travel frequently between store locations. Strong organizational and time management skills.
You'll be part of a dynamic team that drives retail excellence. Your role will directly impact store performance, customer satisfaction, and the overall growth of the business.

Job Type: Full-time

Application Question(s):

How soon can you join?
Experience:

* Retail Operations : 2 years (Preferred)