Job Description

Job Summary:

We are seeking a skilled and experienced

Retail IT Manager

to oversee the day-to-day IT operations across our retail locations. This role involves managing technology systems that support in-store operations, POS systems, inventory systems, and digital integrations, while ensuring data security and uptime across all locations. The ideal candidate will have a strong background in IT management within a retail environment, excellent leadership skills, and a proactive approach to technology solutions.

Key Responsibilities:

Oversee the implementation, maintenance, and support of retail IT systems, including: Point-of-Sale (POS) systems Inventory management systems Network infrastructure In-store digital signage and kiosks Mobile devices and tablets used in-store Act as the primary liaison between IT and store operations, ensuring alignment with business goals. Manage IT support for retail staff, providing timely resolution to technical issues. Lead the rollout of new technology and software upgrades across stores. Collaborate with vendors and service providers for hardware, software, and network services. Monitor and ensure the security of IT systems and compliance with data protection regulations. Develop and maintain documentation for IT procedures, store onboarding, and troubleshooting guides. Provide training to store staff on IT systems and security best practices. Track and manage IT budgets related to retail operations. Ensure business continuity and disaster recovery plans are in place and tested.

Qualifications:

Education & Experience:

Bachelor's degree in Information Technology, Computer Science, or related field. 5+ years of IT experience, with at least 2+ years in a retail environment. Prior experience managing retail systems (POS, inventory, CRM, etc.)

Skills & Competencies:

Strong technical knowledge of retail technologies (POS, networking, handheld devices, cloud platforms). Excellent troubleshooting and problem-solving skills. Strong leadership and project management abilities. Familiarity with ITIL processes and service desk management. Excellent communication and interpersonal skills. Ability to work in a fast-paced retail environment and adapt quickly to change.

Preferred Qualifications:

Experience with retail ERP systems (e.g., Oracle Retail, Microsoft Dynamics, SAP). Knowledge of cybersecurity principles and compliance (PCI-DSS, GDPR, etc.). IT certifications such as CompTIA Network+, Cisco CCNA, Microsoft Certified: Azure Administrator, etc.
Job Type: Full-time

Pay: AED6,000.00 - AED10,000.00 per month