Job Description

The job scope includes:

Manages a team of Team Leaders and their respective front-line colleagues to include theyaEUR(TM)re on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans Openly communicates appropriate and useful information through various channels to include department meetings and briefings Motivate colleagues through the effective implementation of incentive and recognition and rewards programs Manages a team of front-line colleagues. Team Size 15 and above headcount Identifies and pursues opportunities to improve service. Focuses on activities and quality standards that ensure the satisfaction of both internal and external guests Handle web/call enquiries / complaints. Help guests by providing information: answering questions, obtaining merchandise requested Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager Plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development Ensuring that the departmental key performance indicators (KPI) goal for guest satisfaction and mystery shopper scores is met consistently Investigate cash variances Manage a stand-alone retail store that is bigger than 500 sqm and/or with an annual turnover of AED15 million and higher. Coordinate any inventory/stock take activities required in their area ensuring sufficient stock always remains on hand and reducing stock loss/wastage Prepares report by collecting, analyzing and summarizing information of slow- and fast-moving items Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service Ensure that all merchandise outlets are ready for its operation daily Compiles duty schedules for their area monthly ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues Motivate colleagues through the effective implementation of incentive and recognition and rewards programs Ensure their area meets financial targets as set by their departmental manager through tracking revenue and as appropriate taking action to affect same Develop sales initiatives and strategies Achieving the departmental per cap

To be considered for the role, you will need to have:

High School Diploma or Equivalent 2 years in a similar role in a retail environment Supervisory skills (ability to manage and motivate staff, delegate tasks and lead by example) Complaint Handling - dealing with customer complaints professionally and finding solutions Communication skills - (great communication skills both with colleagues and guests Training and performance evaluation skills. Excellent computer skills. Advanced time management skills

Interested in this opportunity? Apply now!