Job Description

Job Category: Hotel-Reservations
:
At InterContinental Abu Dhabi, we believe that our guests deserve a dining experience as exceptional as our service. We're looking for a passionate, detail-oriented, and guest-focused Restaurants Reservations Agent to join our dynamic Food & Beverage team.
A little taste of your day-to-day:
Every day is different, but you'll mostly do:
As a Restaurants Reservations Agent, you will be the first point of contact for guests seeking to experience our award-winning restaurants and lounges. You will:

• Handle all restaurant reservations efficiently and courteously via phone, email, and online platforms.
• Provide guests with accurate information on restaurant offerings, menus, promotions, and special events.
• Coordinate with restaurant managers and the F&B team to ensure a seamless dining experience for every guest.
• Maintain up-to-date records of reservations and guest preferences in accordance with hotel standards.
• Uphold the InterContinental brand promise by delivering exceptional service with professionalism and warmth.

What we need from you:

• Previous experience in guest services, call center, or F&B reservations within a luxury hotel or restaurant environment preferred.
• Excellent communication and interpersonal skills.
• Proficiency in English (Arabic or other languages is a plus).
• Strong organizational skills and attention to detail.
• Knowledge of reservation systems (such as Opera, OpenTable) is an advantage.
• A genuine passion for hospitality and creating memorable guest experiences.

What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.

Skills Required